by Karen Wolfe
No doubt you have seen the ad for Angie’s List. A good-looking male doctor is pictured with the caption, "He has been nothing but focused, dedicated and concerned about my health and well-being." If searching for a contractor or hair dresser, this might be a good start. But searching this way for doctors? Absurd!
Finding doctors for injured workers through Angie’s List is a recipe for disaster. Subjective rating of medical treatment is not valid. Few patients understand enough about the science of medicine to venture a worthwhile opinion.
Measuring Provider Performance
Finding the right physicians for injured workers requires objective analysis of actual past performance, not patient opinions. Medical proficiency can be measured in terms of outcome, with the most positive outcomes evidenced by return to full work and reasonable medical costs. However, in Workers’ Compensation even more focus should be placed on the course of the claim from the non-medical standpoint.
Master Provider Index
MedMetrics is offering Master Provider Index. Data are collected from multiple participating organizations, then validated, and integrated. Provider performance is measured across multiple entities’ claims in a state, thereby creating a richer data resource. The combined data is analyzed and provider performance is scored. Finally, a quick-search is offered online so that best-in-class providers can be found in specific geo-zip regions on demand, on-the-fly.
Not Angie’s List
Master Provider Index is not Angie’s List by any means. Provider performance analytics are based on intelligence gained through industry research and performed on data from multiple organizations by state. Based on Bernacki’s study, one can assume saving up to 72% of costs by avoiding cost intensive physicians! Wouldn’t it be worth participating in Master Provider Index to save some portion of that?
 Bernacki, et.al. “Impact of Cost Intensive Physicians on Workers’ Compensation” JOEM. Vol. 52. No. 1. January, 2010.