tag:blogger.com,1999:blog-4061945023315744892024-03-06T12:01:03.795-08:00MedMetricsEric Wolfehttp://www.blogger.com/profile/17645399638607150658noreply@blogger.comBlogger133125tag:blogger.com,1999:blog-406194502331574489.post-39059702092226781632019-08-13T13:08:00.001-07:002019-08-14T08:52:59.160-07:00Workers' Compensation Medical Provider Fraud A Sum of Subtle Maneuvers<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">by Karen Wolfe</span></span></span></span></span><br />
<div class="MsoNormal" style="margin: 0in 0in 0pt;">
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span> </span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">That medical providers might
commit fraud is disconcerting. Exemplary performance in life and work is generally
expected. While doctors’ performance is evaluated and scored regarding
treatment processes and outcomes, actual fraud is rarely considered. We assume
all providers in an approved network are honest, dedicated medical
professionals, but that is not always true. Some use subtle maneuvers to
disguise their excess profitability.</span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span> </span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Some providers, primarily
doctors, deliberately mislead employers and payers by obfuscating the data. They
game the system with subtle billing maneuvers and other evasive tactics that
are not easily recognized.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Gaming the system is
easy</span></span></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Workers’ Compensation
data is known to be of poor quality, especially provider demographic records
that are overwhelmingly inaccurate and incomplete. Duplicate records abound thereby
creating the opportunity to further complicate identities, affiliations, and
actions. Untangling data deception is challenging and time-consuming at best.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Fight medical provider
fraud</span></span></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">The best way to fight
medical provider fraud in Workers’ Compensation is to prevent it. If the data
were of good quality, the opportunity for fraud would be nearly eliminated. Complete,
accurate, and non-duplicative provider record data would prevent medical fraud
because analyzing quality data is easy. Analyzing bad data is complicated and
elusive. Requiring medical providers, possibly on pain of non-payment, to
submit bills with accurate and consistent demographic data is the first
critical step. Maintaining that accuracy in the payer system is equally imperative.
But that is not happening.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Cut to the chase</span></span></span></u></span></span></span></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">An immediate way to
fight medical provider fraud, after preventing fraud by guaranteeing pristine
medical provider record data, is to engage the assistance of experienced Workers’
Compensation medical data analytics professionals. Based on knowledgeable
analysis, subtle data maneuvers are uncovered. The doctors that should be avoided
are identified as well as the reasons for avoiding them. Remove, avoid, or
transform fraudulent doctors in the network to save money, improve outcomes,
and elevate the entire network.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Of course, analyzing
medical providers on a broader scale is even better. Performance based on
medical costs, treatment patterns, prescription practices, return to work, medical
and disability outcomes along with accurate billing practices presents a more
comprehensive portrait. Fraudulent providers find multiple ways to cloak their
activities for greater profit.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Transform fraudulent
doctors</span></span></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">P<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">ublish the documented fraudulent
behavior to dissuade the perpetrators of further attempts to muddy the data
water. The Hawthorne Effect</span><a href="file:///C:/Users/karen/Documents/MedMetrics%20Blogs/Medical%20Provider%20Fraud.docx" name="_ftnref1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "arial" , sans-serif; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin;"><span style="color: blue; font-family: "arial" , "helvetica" , sans-serif; font-size: large;">[1]</span></span></span><!--[endif]--></span></span></a><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">
applies, whereby the behavior of subjects improves based on the knowledge they
are being observed. Publish documented data analytics to inform providers they
are being observed and evaluated. Public embarrassment is a strong deterrent. Distributing
graphic portrayals of the perpetrators’ behavior will inform and transform even
the most recalcitrant.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">More dramatic outcomes
are not infrequent when fraudulent providers are “outed” through analytics.
Litigation is sometimes a successful result because analytics documents and
proves the errant behavior. Fundamentally, medical provider fraud is costly,
but it can be addressed and eliminated.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; font-size: 10pt;">K<span style="mso-bidi-font-style: italic;">aren
Wolfe, BSN, MA, MBA is the founder and President of </span></span><a href="http://www.medmetrics.org/"><span style="color: #0563c1; font-family: "arial" , sans-serif; mso-bidi-font-style: italic;">MedMetrics</span></a><span style="font-family: "arial" , sans-serif; font-size: 10pt;">®, LLC, a Workers’ Compensation analytics-Informed medical management
and technical services company. MedMetrics analyzes the data and offers online insights
that link analytics to operations, thereby making them actionable and measurable.
MedMetrics also uncovers medical fraud. Contact: <a href="mailto:karenwolfe@medmetrics.org">karenwolfe@medmetrics.org</a><!--[if !supportFootnotes]--></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
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<hr align="left" size="1" width="33%" />
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<div class="MsoFootnoteText" style="margin: 0in 0in 1em;">
<a href="file:///C:/Users/karen/Documents/MedMetrics%20Blogs/Medical%20Provider%20Fraud.docx" name="_ftn1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "calibri" , sans-serif; font-size: 10pt;"><span style="color: blue;">[1]</span></span></span><!--[endif]--></span></span></a><span style="font-size: x-small;"><span style="font-family: "calibri";"> </span><span style="font-family: "arial" , sans-serif;">The Hawthorne Effect is the alteration
of behavior by the subjects of a study due to their awareness of being
observed. www.dictionary.com<o:p></o:p></span></span></div>
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Karen Wolfehttp://www.blogger.com/profile/01923783877091192483noreply@blogger.com0tag:blogger.com,1999:blog-406194502331574489.post-42325075462460026452019-02-14T11:37:00.001-08:002019-02-14T11:47:43.888-08:00Merge Workers' Compensation Analytics with Automation to Gain Efficiencies<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">by Karen
Wolfe</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">“Industry
4.0</span><a href="file:///C:/Users/karen/Documents/MedMetrics%20Blogs/Merge%20Analytics%20With%20Automation%20to%20Gain%20Efficiencies.docx" name="_ftnref1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #0563c1; font-family: "arial" , "helvetica" , sans-serif; font-size: large;">[1]</span></span></span><!--[endif]--></span></span></a><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"> allows
manufacturers to capture and analyze data from nearly every point in their
operations. When these capabilities are coupled with data analytics and
automation tools, manufacturers can wield insights to improve processes,
discover efficiencies and implement cost-saving measures like predictive
maintenance.”</span><a href="file:///C:/Users/karen/Documents/MedMetrics%20Blogs/Merge%20Analytics%20With%20Automation%20to%20Gain%20Efficiencies.docx" name="_ftnref2" style="mso-footnote-id: ftn2;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #0563c1; font-family: "arial" , "helvetica" , sans-serif; font-size: large;">[2]</span></span></span><!--[endif]--></span></span></a><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">
Workers’ Compensation payers can mirror this process to achieve the similar results.</span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">The
key factors to achieve these results are to 1) capture data, 2) make data the
operational glue, 3) analyze the data, 4) Implement automated tools to transmit
knowledge, 5) institute accountability and 6) report efficiencies and cost
savings. These functions implemented by Workers’ Compensation claims and medical
case managers lead to efficiencies and measured cost-savings.</span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Data
capture</span></span></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">In<span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">dustry
captures and analyzes data from every point in their operations. Claims
management payers similarly capture data from multiple sources. Among the data
points are bill review, claims systems, utilization review, case management,
and pharmacy benefit management. However, in order to analyze the data it must
be merged to view the entire claim. Fragmented data points will always
omit important information.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Data
glue<o:p></o:p></span></span></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">
<span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Raw
data is known to be nearly useless for analysis. Moreover, fragmented data or
data sets are similarly insufficient. Data is the operational glue that when
merged at the claim level provides a comprehensive view of a claim, risk
factors as they emerge, and progress of the claim. When the data is captured, merged,
and monitored at the claim level, it can be analyzed to gain actionable
insights for optimal claim management efficiency.</span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Analytics
<o:p></o:p></span></span></span></u></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Pre-defined
analyses of the integrated data is executed at all points in the claim process
by monitoring the data continually. Risks, conditions, and events are
identified in the concurrent data that merit attention. They are tagged and
transmitted to the appropriate professional in the organization.</span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Automated
tools<o:p></o:p></span></span></span></u></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">
<span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">A powerful
form of automation in claim medical management are electronic alerts generated
throughout the claim process. Systems are designed to concurrently monitor the integrated
claim data and automatically generate alerts of situations, conditions, events,
or other information of concern to the appropriate persons immediately. Early
and timely intervention is known to improve outcomes and save money. The alerts
provide claim and case management professionals with actionable insights.</span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Decision
support<o:p></o:p></span></span></span></u></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">
<span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Actionable
insights are made even more powerful when combined with knowledge support. Relevant
information accompanying an alert prompts appropriate and timely action,
thereby creating efficiency in the medical management process. </span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Accountability<o:p></o:p></span></span></span></u></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">
<span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">In
manufacturing as well as in claims management, automated alerts are ineffective
if the targeted professional ignores them. Therefore, the automated system must
be accompanied by an accountability system that documents alerts sent, to whom,
for what claim, and the reason for the alert. This does two things: It creates
a tool for management to follow up on automated alerts and it also provides the
necessary information to allocate costs appropriately.</span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Report
efficiencies and savings<o:p></o:p></span></span></span></u></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">
<span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Analysis
of automated alert activity creates even more efficiencies. Compare claim
outcomes with similar past claims to measure savings gained through intense
data monitoring, analysis, and early intervention. Document the efficiencies
and cost savings achieved by information-supported timely intervention.
Additionally, compare the process and outcome efficiency and savings with other
payer organizations through medical management benchmarking by a third party.</span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span style="font-family: "arial" , sans-serif; font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Benchmark
outcome performance<o:p></o:p></span></span></span></u></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Payer clients
and constituents such as senior management want and deserve proof of claim and medical
management quality. Historically, savings have been reported in terms of
medical network discounts and reduction from billed to paid amounts from bill
review. Both are problematic. However, benchmarking claim outcomes against
independent third party payer data offers reliable proof of quality performance.
Moreover, it offers outcome information with enough granularity to guide improvement
in performance going forward.</span></span></span></span><br />
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<span lang="EN" style="font-family: "arial" , sans-serif; font-size: 12pt;"><o:p></o:p></span><br />
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<span lang="EN" style="font-family: "arial" , sans-serif; font-size: 12pt;"><a href="file:///C:/Users/karen/Documents/MedMetrics%20Blogs/Merge%20Analytics%20With%20Automation%20to%20Gain%20Efficiencies.docx" name="_ftn1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="font-family: "arial" , sans-serif;"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #0563c1;">[1]</span></span></span><!--[endif]--></span></span></span></a><span style="font-family: "arial" , sans-serif;"><span style="font-size: xx-small;"> Industry 4.0, refers to the fourth
industrial revolution, the cyber-physical transformation of manufacturing.<span style="font-family: "arial" , sans-serif;"><span style="font-size: xx-small;"><a href="http://www.techtarget.com/">www.TechTarget.com</a></span></span></span></span></span><br />
<span lang="EN" style="font-family: "arial" , sans-serif; font-size: 12pt;"><span style="font-family: "arial" , sans-serif;"><span style="font-size: xx-small;"><span style="font-family: "arial" , sans-serif;"><span style="font-size: xx-small;"><a href="file:///C:/Users/karen/Documents/MedMetrics%20Blogs/Merge%20Analytics%20With%20Automation%20to%20Gain%20Efficiencies.docx" name="_ftn2" style="mso-footnote-id: ftn2;" title=""><span class="MsoFootnoteReference"><span style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #0563c1;">[2]</span></span></span><!--[endif]--></span></span></span></a><span style="font-family: "arial" , sans-serif; line-height: 107%;">
Tiernan, K<span class="MsoHyperlink"><span style="text-decoration: none; text-underline: none;"><span style="color: #0563c1;"><u>.</u></span></span></span><span class="MsoHyperlink"><span style="color: windowtext; text-decoration: none; text-underline: none;"><u> Discover New
Efficiencies with Data Analytics and Automation. </u></span><a href="https://www.linkedin.com/pulse/discover-new-efficiencies-data-analytics-automation-kirstie/?trk=eml-email_feed_ecosystem_digest_01-recommended_articles-10-Unknown&midToken=AQEsLNGx7t4Zlg&fromEmail=fromEmail&ut=3qM8IQ5R7khUA1"><span style="color: #0563c1;">https://www.linkedin.com/pulse/discover-new-efficiencies-data-analytics-automation-kirstie/?trk=eml-email_feed_ecosystem_digest_01-recommended_articles-10-Unknown&midToken=AQEsLNGx7t4Zlg&fromEmail=fromEmail&ut=3qM8IQ5R7khUA1</span></a></span></span><o:p></o:p></span></span></span></span></span></div>
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<o:p><span style="font-family: "calibri"; font-size: x-small;"> <span style="font-family: "arial";"><span style="font-size: small;">K<i>aren Wolfe is the founder and President of <span class="MsoHyperlink"><span style="color: #0563c1;"><a href="http://www.medmetrics.org/"><span style="color: #0563c1;">MedMetrics</span></a></span></span>®, LLC, an independent Workers’ Compensation predictive analytics-informed medical loss management and technical services company. MedMetrics offers intelligent medical management systems that link analytics to operations, thereby making insights actionable and the results measurable. MedMetrics also provides medical management outcome benchmarking services. <span style="mso-spacerun: yes;"> </span><span class="MsoHyperlink"><a href="https://www.blogger.com/null"><u><span style="color: #0563c1;">karenwolfe@medmetrics.org</span></u></a></span></i></span></span></span></o:p></div>
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Karen Wolfehttp://www.blogger.com/profile/01923783877091192483noreply@blogger.com0tag:blogger.com,1999:blog-406194502331574489.post-35028310150066598502019-01-07T09:36:00.000-08:002019-02-14T11:28:38.888-08:00About MedMetrics' Analytics-Informed Medical Management<u><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">MedMetrics
Perspective</span></span></u><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">MedMetrics’
principals have been analyzing Workers’ Compensation medical management program
data, monitoring incoming data, and delivering technical tools and insights to
its customers for over 25 years. Their previous company, Health Management
Technologies, Inc. offered an occupational health practice management software system
that also included medical case management functionality. HMT was sold in 1999
and MedMetrics, LLC was formed in 2004 to advance its clients’ medical management
programs with analytics-informed technical tools.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">MedMetrics’
technology tools have evolved over the last 25+ years, always designed to offer
optimum, concurrent insights into medical management processes and outcomes.
Most recently, MedMetrics has added benchmarking and Medical Management Program
Quality Certification to its technical service portfolio.</span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><u><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Benchmarking<o:p></o:p></span></span></span></u></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">
<span style="font-family: "arial" , sans-serif;">Because
of its many years of collecting and analyzing Workers’ Compensation medical
management data, MedMetrics benchmarks by comparing performance to the best.
Benchmarking offers organizations the ability to see beyond their walls to
learn how they measure up to the industry’s best and to recognize areas of
superiority as well as where improvement is needed.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">The
medical portion of claims now amounts to 60% of claim cost, challenging medical
management organizations to measure, report, and defend program effectiveness.
MedMetrics measures and compares performance, then portrays results for its
clients confidentially.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><u><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">Quality
management plan</span></span></u></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">Benchmarking
executed regularly will automatically establish a dynamic and measurable medical
management quality program for the organization. Moreover, regular benchmarking
leads to Medical Management Program Quality Certification.</span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Please inquire with MedMetrics
for details regarding benchmarking and its other knowledge tools.<span style="mso-spacerun: yes;"> </span><span class="MsoHyperlink"><a href="https://www.blogger.com/null"><u><span style="color: #0563c1;"></span></u></a><u><span style="color: #0563c1;"><a href="mailto:information@medmetrics.org.MedMetrics’">information@medmetrics.org</a></span><a href="https://www.blogger.com/null"></a></u><a href="https://www.blogger.com/null"></a><a href="https://www.blogger.com/null"></a></span></span></span><a href="https://www.blogger.com/null"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">.</span></a><u></u></span><br />
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<span style="font-family: "times new roman" , serif; font-size: 12pt;"><o:p></o:p></span> </div>
Karen Wolfehttp://www.blogger.com/profile/01923783877091192483noreply@blogger.com0tag:blogger.com,1999:blog-406194502331574489.post-41840368190328954742018-12-13T10:59:00.002-08:002019-01-02T11:30:14.568-08:00Does Your Workers' Comp Medical Management Measure Up?<span style="font-family: "arial" , sans-serif; font-size: 12pt;">by Karen
Wolfe</span><br />
<span style="font-family: "arial" , sans-serif; font-size: 12pt;"></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;">Peter
Drucker notably said that we can’t manage what we can’t measure. <span class="ember-view">Moreover, regarding Workers’ Compensation medical management,
if you can’t measure It, you can’t improve It. Quality medical management</span></span><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"> is defined, measured, and tracked</span><span class="ember-view"><span style="font-family: "arial" , sans-serif;">.
Payers in the Workers’ Compensation industry typically do not measure medical
management performance and it’s long overdue.</span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Medical management programs have been
in place for decades, developed with the idea of reducing medical costs which
now amount to over 60% of claim costs. Among those initiatives are bill review,
utilization review, peer review, discounted medical networks, and Nurse Case Management.
Yet, in spite of millions of dollars spent on these programs over the years, their
impact on cost is misleading or unknown. </span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Nurse Case
Management (NCM) addresses cost as well as improved outcomes,
yet proving value has been challenging. However, technology-driven,
analytics-informed performance analysis changes that. Both process and outcome
analysis must be addressed.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><u>Analytics-informed measurement</u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">NCM is usually initiated by the
claims rep. However, referral conditions and timing are often not consistent or
automated while timely mobilization of NCM services are known to positively impact
claim outcome. Technology-driven referrals based on knowledge found in the
claim data insures appropriate and consistent referrals, relieving the claims
professional of the task. Nevertheless, other factors come into play, as well.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Protocol-driven decisions</span></span></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Referral to NCM is also influenced
by whether the NCM is internal to the organization or contracted to a third
party. Pressure to minimize costs may reduce or delay referrals. Instead,
organizational protocols should be established for referral to NCM that are
automatically triggered based on conditions found in the data. This creates a standardized
process that can be measured at claim closure in light of outcomes.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">In truth, nurse case managers often
resist the idea of standardization. They argue their case management process is
guided by professional knowledge and experience. While certainly accurate, methods
that generate the best results might be overlooked or implemented
inconsistently based on individual preference. Protocols are meant to trigger
professional intervention based on conditions in the claim.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Success defined</span></span></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">When Drucker says you cannot manage
what you cannot measure, he means you cannot know if you are successful unless
success is defined, measured, and tracked. Defined success is the outcome of
improved medical management.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Defining success in medical
management through analytics-informed technology is straightforward. Claim process
and outcome factors can be measured by injury type including but not limited
to, frequency and duration of medical treatment, return to work, and overall medical
costs. Performance on these individual factors is measured and compared to the
best performers in the industry.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Certification</span></span></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Organizations gain bragging rights
when they score well. They can boast about their scores to clients, prospects,
and to senior management because performance is made objective and measurable. More
importantly, where improvements are identified, efforts to correct them are
immediately targeted. Certification of excellence in medical management wins top honors.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Continued quality</span></span></span></u></span></span></span></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Improvement is not possible without continuous
re-evaluation and scoring. Tracking performance measured by the same factors on
a regular basis establishes a quality management program for the organization. Actionable
insights are gained and converted to business value.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Raise the bar</span></span></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Measuring, monitoring, and improving
medical management in Workers’ Compensation raises the performance bar for all medical
management organizations. As participants work to prove and improve their
service platform, the entire industry benefits.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
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mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; 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font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif; font-size: 12pt;">K<i>aren
Wolfe, </i></span><i><span style="font-family: "arial" , sans-serif; font-size: 10pt;">BSN,
MA, MBA</span></i><i><span style="font-family: "arial" , sans-serif; font-size: 12pt;">
is the founder and President of <span class="MsoHyperlink"><span style="color: #0563c1;"><a href="http://www.medmetrics.org/"><span style="color: #0563c1;">MedMetrics</span></a></span></span>®, LLC, an independent
Workers’ Compensation predictive analytics-informed medical loss management and
technical services company. MedMetrics offers intelligent medical management
systems that link analytics to operations, thereby making insights actionable
and results measurable. MedMetrics provides analytics-informed medical
management process and outcome measurement with certification for exemplary measured
performance. <span class="MsoHyperlink"><a href="https://www.blogger.com/null"><span style="color: #337ab7;">karenwolfe@medmetrics.org</span></a></span></span></i><span style="font-family: "arial" , sans-serif; font-size: 12pt;"><o:p></o:p></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
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<span style="font-family: "arial" , sans-serif; font-size: 12pt;"><o:p> </o:p></span></div>
Karen Wolfehttp://www.blogger.com/profile/01923783877091192483noreply@blogger.com0tag:blogger.com,1999:blog-406194502331574489.post-78109317373045490452018-10-17T09:36:00.001-07:002018-10-17T09:46:02.379-07:00Benchmark for Proof of Value<span style="font-family: "arial" , sans-serif; font-size: 12pt;">by Karen
Wolfe<span style="font-family: "arial" , sans-serif; font-size: 12pt;"><o:p> </o:p></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">
</span><br />
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<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; line-height: 107%;">Benchmarking is a long-established
business initiative used to measure the quality and value of products and
services. Business Dictionary defines benchmarking as </span><span lang="EN" style="color: black; font-family: "arial" , sans-serif; line-height: 107%;">“A </span><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><a href="http://www.businessdictionary.com/definition/measurement.html"><span style="mso-color-alt: windowtext;"><span style="color: black;">measurement</span></span></a><span style="color: black;"> of the </span><a href="http://www.businessdictionary.com/definition/quality.html"><span style="mso-color-alt: windowtext;"><span style="color: black;">quality</span></span></a> of an organization's
policies, products, programs, strategies, etc., and their comparison with<span style="color: black;"> </span><a href="http://www.businessdictionary.com/definition/standard.html"><span style="mso-color-alt: windowtext;"><span style="color: black;">standard</span></span></a><span style="color: black;"> measurements, or similar
measurements of its peers.</span></span></span></span></div>
<div class="MsoNormal" style="background: white; margin: 0in 0in 8pt;">
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: black;"><span style="color: black;">T<span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">he objectives of benchmarking are (1) to determine what and where </span><a href="http://www.businessdictionary.com/definition/improvements.html"><span style="mso-color-alt: windowtext;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif; font-size: large;">improvements</span></span></a><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"> are called for, (2) to
</span><a href="http://www.businessdictionary.com/definition/analyze.html"><span style="mso-color-alt: windowtext;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif; font-size: large;">analyze</span></span></a><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"> how other organizations </span><a href="http://www.businessdictionary.com/definition/achieve.html"><span style="mso-color-alt: windowtext;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif; font-size: large;">achieve</span></span></a><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"> their </span><a href="http://www.businessdictionary.com/definition/high.html"><span style="mso-color-alt: windowtext;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif; font-size: large;">high</span></span></a><span style="color: black; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"> </span><a href="http://www.businessdictionary.com/definition/performance.html"><span style="mso-color-alt: windowtext;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif; font-size: large;">performance</span></span></a><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"> levels, and (3) to use
this </span><a href="http://www.businessdictionary.com/definition/information.html"><span style="mso-color-alt: windowtext;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif; font-size: large;">information</span></span></a><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"> to </span><a href="http://www.businessdictionary.com/definition/improve.html"><span style="mso-color-alt: windowtext;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif; font-size: large;">improve</span></span></a><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"> performance.”</span><a href="file:///C:/Users/karen/Documents/MedMetrics%20Blogs/Benchmark%20for%20Proof%20of%20Value.docx" name="_ftnref1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">[1</span></span></span></span></span></a><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: black;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><u></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: black;"><span style="color: black;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: black;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><u></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: black;"><span style="color: black;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: black;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><u>Performance measured</u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: black;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;">Measuring quality performance in the Workers’ Compensation managed care
arena has long been problematic. Medical networks measure discounts as savings
from fee schedule while bill review companies measure reductions from the
billed amount. Both means of measuring savings are difficult to justify and sustain
over time. Still, savings from medical case management interventions and
initiatives are the most challenging to calculate and prove. But not
impossible</span><span style="color: black;">.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></div>
<div class="MsoNormal" style="background: white; margin: 0in 0in 8pt;">
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;">Organizations
can benchmark against published data from the NCCI, WCRI, or CWCI. All are
valuable, but not specific to measuring an organization’s managed care process
and outcomes compared to peers engaged in similar initiatives. </span><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">To objectively know where your
organization’s medical management performance stands, dive into the detail
through data analysis and benchmarking. The rationale for benchmarking are
compelling.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Peer alignment</span></span></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Everyone wants to see how their peers are doing, but obtaining that
information is tricky. “I‘d love to see your data, but I will not share mine”,
is a common sentiment. To avoid that conundrum, a non-affiliated third-party
must do the analysis.<span style="mso-spacerun: yes;"> </span>The third-party
must be without connections or obligations that compromise the operation or its
participant’s anonymity.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></div>
<div class="MsoNormal" style="background: white; margin: 0in 0in 8pt;">
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Proof of Value</span></span></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">B<span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">enchmarking is a powerful tool that demonstrates or proves the
organization’s performance compared to others. Clients and senior management want
to know if they are getting the best results. Benchmarking provides a measure of
the value of the services and products purchased. Moreover, benchmarking is a
powerful means of retaining clients and influencing prospects.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Quality improvement</span></span></span></u></span></span></span></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">When benchmarking results show less than positive results for the
organization, benchmarking reveals exactly where improvement is needed. It
calibrates quality accurately, objectively, and without requiring additional
effort or resources of the organization. Medical management performance is
calculated and visible, thereby highlighting areas of excellence along with
those operations that need improvement. Moreover, by refreshing the data at regular
intervals, repeated benchmarking provides an excellent, ongoing quality
assurance monitoring program for the organization.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Regardless of the benchmarking goal, specific factors representing medical
management process and outcome must be isolated in the data. <span style="mso-spacerun: yes;"> </span>Peer performance is then compared specifically,
accurately, and anonymously.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Standardized calibration</span></span></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Da<span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">ta elements in the participant data must be selected for analysis,
collected and measured against the same data elements in the third-party
database. For example, Workers’ Compensation medical benchmarking data elements
would include overall medical costs, indemnity costs, and return to work
factors. Process analysis requires such data elements as time from the date of
loss to claim closure, among others, while adjustments for diagnostic severity should
be made.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">State-specific</span></span></span></u></span></span></span></span></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">B<span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">enchmarking medical management practices for Workers' Compensation is state-specific. Because of
jurisdictional variability and state fee schedules, comparing more broadly will
generate inaccurate and misleading results.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial"; font-size: large;"></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><u>A<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black; font-size: large;"><span style="mso-special-character: footnote;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: black;"><span style="text-decoration: none;"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: black; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: black;"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black; font-size: large;"><span style="mso-special-character: footnote;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: black;"><span style="text-decoration: none;"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: black; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: black;"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="mso-special-character: footnote;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: black;"><span style="text-decoration: none;"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: black; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: black;"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black; font-size: large;"><span style="mso-special-character: footnote;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: black;"><span style="text-decoration: none;"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: black; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: black;"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="mso-special-character: footnote;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: black;"><span style="text-decoration: none;"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: black; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: black;"><span style="text-decoration: none;"><span style="color: black; font-size: large;"><span style="mso-special-character: footnote;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: black;"><span style="text-decoration: none;"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: black; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">nalyze quality and value</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
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line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black; font-size: large;"><span style="mso-special-character: footnote;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: black;"><span style="text-decoration: none;"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: black; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: black;"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black; font-size: large;"><span style="mso-special-character: footnote;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: black;"><span style="text-decoration: none;"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: black; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: black;"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="mso-special-character: footnote;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: black;"><span style="text-decoration: none;"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: black; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: black;"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black; font-size: large;"><span style="mso-special-character: footnote;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: black;"><span style="text-decoration: none;"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: black; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: black;"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="mso-special-character: footnote;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: black;"><span style="text-decoration: none;"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: black; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: black;"><span style="text-decoration: none;"><span style="color: black; font-size: large;"><span style="mso-special-character: footnote;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: black;"><span style="text-decoration: none;"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: black; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">A third-party organization with Workers Compensation medical
management<span style="mso-spacerun: yes;"> </span>knowledge, and technical
know-how will conduct a benchmarking study for the states of interest to your
organization practices. Learn where your organization excels. Alternatively,
learn how to monitor and improve quality.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span> </span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; 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mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span lang="EN" style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #337ab7; font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="text-decoration: none;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , sans-serif; font-size: 10pt;">K<i>aren Wolfe is the founder and President of <span class="MsoHyperlink"><span style="color: #0563c1;"><a href="http://www.medmetrics.org/"><span style="color: #0563c1;">MedMetrics</span></a></span></span>®, LLC, a Workers’ Compensation predictive analytics-informed medical loss management and technical services company. MedMetrics offers intelligent medical management systems that link analytics to operations, thereby making insights actionable and the results measurable. <span class="MsoHyperlink"><a href="https://www.blogger.com/null"><span style="color: #337ab7;">karenwolfe@medmetrics.org</span></a><!--[if !supportFootnotes]--></span></i></span></span></span><br />
</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
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<!--[endif]--> <a href="file:///C:/Users/karen/Documents/MedMetrics%20Blogs/Benchmark%20for%20Proof%20of%20Value.docx" name="_ftn1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "calibri" , sans-serif; font-size: 10pt; line-height: 107%;"><span style="color: #337ab7;">[1]</span></span></span><!--[endif]--></span></span></a><span style="font-size: x-small;"><span style="font-family: "calibri";"> <span class="MsoHyperlink"><a href="http://www.businessdictionary.com/"><span style="color: #337ab7;">www.businessdictionary.com</span></a></span> <o:p></o:p></span></span><br />
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<o:p><span style="font-family: "calibri"; font-size: x-small;"></span></o:p> </div>
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Karen Wolfehttp://www.blogger.com/profile/01923783877091192483noreply@blogger.com0tag:blogger.com,1999:blog-406194502331574489.post-17344863952232839452018-07-19T14:17:00.000-07:002018-07-23T09:20:04.307-07:00If You Don't Know Where You're Going, You Might Land Somewhere Else<span style="font-family: "arial" , sans-serif; font-size: 12pt;">by
Karen Wolfe<o:p></o:p></span><br />
<br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">If
you don’t know where you’re going, you might land somewhere else. It may at
first seem like a senseless phrase, but research, planning, and goal-setting
are important directional steps in both our personal lives and in business. The
alternative is to react impulsively as events occur and conditions change
following no particular plan or strategy. That sort of seat-of-the-pants
approach insures landing off course.</span></span></span><br />
<br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><u><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Past
is prologue</span></span></span></u></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Even
more importantly, without analysis of past performance, organizations will miss
opportunities for designed excellence. If you don’t know where you’ve been, you
could land somewhere else. Actions might be habit-based and detrimental in this
fast-paced world.</span></span></span></span><br />
<span style="font-family: "arial"; font-size: large;"></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Decisions
and actions will be miscalculated when they are based on mere recollection of the
past. Analyzing and understanding the past using technology tools is the way to
gain insights that lead to knowledgeable actions going forward. That means
analyzing the past to identify pivotal conditions and develop competitive or
profitable responses. <o:p></o:p></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">
</span><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"> </span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Analytics
of past performance will notify organizational leaders of conditions that should lead to strategic actions. Alerts are
sent to the right persons at the right time regarding current situations with pre-planned
initiatives.</span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;">However, simply studying the
past is not enough. </span><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";">Too many organizations stop at the data analysis stage, missing the
opportunity to maximize efficiency, accuracy, and profitability gained
through applying analytics-informed insights. The insights gained through
analysis should be conveyed to those making daily decisions for the
organization. Still, there is a prerequisite to successfully leveraging
analytics to inspire intelligent action.</span></span></span></span></span></span></span><u><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"> </span></span></span></u><br />
<br />
<u><span lang="EN" style="font-family: "arial" , sans-serif; mso-ansi-language: EN; mso-fareast-font-family: "Times New Roman";"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Spoiler alert<o:p></o:p></span></span></span></u><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">
<span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">The spoiler for
analyzing history to design the future is the organization’s data. Data must be
accurate and complete to be reliable and worthy of logical planning based on it.
For years the Workers’ Comp industry has focused on and relied upon billing and
payment data. Most of it is accurate enough to pay bills, however, in this new
age of analytics, gaps in data are obvious and sometimes crippling. <o:p></o:p></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">
</span><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"> </span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">For instance, incomplete
medical provider data in payer systems can be explained by the fact that in the past only an
address and tax ID were necessary to pay a bill. But now analysts are asked to
determine which providers are best, particularly for treating and appropriately
managing injured workers. Such decisions cannot be made based on an address and
tax identifier and making judgements based on inaccurate and incomplete data is
perilous. In particular, medical provider data is often too lacking in quality
and accuracy to be used in assessing medical quality.</span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><u></u><br />
<u><span class="ember-view"><u><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Missing and misleading
data<o:p></o:p></span></span></span></u></span></u></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">
<span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Provider name and
address remain critical to performance analysis. However, the address on the
bill should be the treatment rendering address rather than a PO Box. Granted, medical providers often list the PO Box
because it is the location of accounts receivable, but it is no longer
acceptable as the only address submitted with the bill. The rendering address is important to
convenience for injured workers and employers, but it also is important in
distinguishing individual providers and their practice patterns.</span></span></span></span></span><br />
<span style="font-family: "arial"; font-size: large;"></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">CMS (Centers for
Medicare and Medicaid Services) requires the physician NPI (National Provider Identification)
on all bills, as do all general health payers. The Workers’ Comp industry has
not followed suit but now it must require NPI numbers. The NPI is essential for
recognizing individual providers in all their rendering locations found in the
data and distinguishing individual providers in group or facility settings.</span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">
</span><br />
<span class="ember-view"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">The NPI is also crucial
for assigning medical specialties when that significant data element is missing
as it often is. Fortunately, the specialty can be ascertained from the CMS NPI.
By insuring the organization’s data includes these few critical data elements, identifying
the best medical providers and establishing outcome-based networks can be a straightforward
and reliable process.</span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><br />
</span></span></span><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span class="ember-view"><u><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Take-away<o:p></o:p></span></span></span></u></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span class="ember-view"><span style="font-family: "arial" , sans-serif; font-size: 12pt;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Understanding the past
is essential to intelligent development and consistent execution of organizational planning.
Analytics relies on accurate and complete data to inform the best business strategies.
Moreover, accurate and complete data is the tipping point because without it, the
organization will land somewhere else.<o:p></o:p></span></span></span></span></span><br />
<br />
<span style="font-family: "arial" , sans-serif; font-size: 10pt;">K<i>aren Wolfe
is the founder and President of <span class="MsoHyperlink"><i><span style="color: #0563c1;"><a href="http://www.medmetrics.org/"><span style="color: #0563c1; mso-ansi-font-style: italic; mso-bidi-font-style: italic;">MedMetrics</span></a></span></i></span>®,
LLC, a Workers’ Compensation, predictive analytics-informed medical loss
management and technical services company. MedMetrics offers intelligent
medical management systems that link analytics to operations, thereby making insights
actionable and the results measurable. <span class="MsoHyperlink"><i><a href="https://www.blogger.com/null"><span style="mso-ansi-font-style: italic; mso-bidi-font-style: italic;"><span style="color: #21c5f5;">karenwolfe@medmetrics.org</span></span></a></i></span></i>
<o:p></o:p></span>Karen Wolfehttp://www.blogger.com/profile/01923783877091192483noreply@blogger.com0tag:blogger.com,1999:blog-406194502331574489.post-61970039376096755912018-04-12T12:27:00.001-07:002018-04-19T08:59:05.731-07:00How to Make WC Analytics Profitable<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">By Karen
Wolfe</span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Organizations
in Workers’ Comp are allocating significant dollars to develop analytics but many
are still unable to realize its benefits. In fact, nearly all organizations in
the industry are entertaining advanced analytics including data analysis,
predictive analytics, or predictive modeling. Yet, they are unable to experience
positive results. That is because analyzing the data is only half the job.</span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><i style="mso-bidi-font-style: normal;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Stated simply, the way to accelerate return on
investment for analytics is to make its insights actionable. In other words, t<span style="color: #514f38;">ranslate analytic insights to specific actions that inform
frontline professionals, making them more accurate and efficient.</span></span></span></span></i></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><i style="mso-bidi-font-style: normal;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: #514f38;"></span></span></span></span></i></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: #514f38;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Predictive analytics</span></span></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: #514f38;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Predictive
analytics is a way of predicting the future using data from the past, thereby
helping organizations and their professional workers respond quickly and in more
appropriate or consistent ways. It enables organizations to tap their collected
data to predict future business outcomes when similar conditions occur or
inform workers of the best action based on historic outcomes. It is also
provides guidance, accuracy, and decision support for frontline workers,
thereby making them more efficient. Analytic-informed action is triggered by an
automatic alert.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: #514f38;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: #514f38;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Intelligent
actions</span></span></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: #514f38;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Analytic-informed
alerts are directed to those who make day-to-day decisions. The
technology-driven process of analyzing, then monitoring data is designed to
provide timely and accurate information to those on the front lines, thereby streamlining
operational processes. Analytics-informed efficiency and accuracy generate
savings. However, many organizations stop at the data analysis stage, missing
the opportunity to maximize efficiency and accuracy that leads to profitability.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: #514f38;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: #514f38;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><u><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Informed
</span></span></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: #514f38;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: #514f38;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Efficiency
is achieved when those making frontline decisions are automatically provided
the information they need when they need it. Search, lookup, and data entry are
not needed to make a decision and move forward because the needed information
is at hand. Consider how timely, comprehensive information sent to adjusters
for Workers’ Comp reserving that includes probable ultimate medical costs based
on historic information would offer process efficiency.<span style="mso-spacerun: yes;"> </span>Moreover,
automatic coordination with medical case management based on predetermined
protocols enriches the process and outcome.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
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font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: #514f38;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
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font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #514f38;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #514f38;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #514f38;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="color: black; font-family: "times new roman";"><u><span style="font-family: "arial" , sans-serif;"><span style="color: black;"><u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Timeliness</span></span></u></span></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #514f38;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #514f38;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #514f38;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #2b424b; 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font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="color: black; font-family: "times new roman";"><span style="font-family: "arial" , sans-serif;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: #514f38;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: #514f38;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: #514f38;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: #514f38;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif;">The
timing of delivered information with insights is critical. Systems should be
designed to push correct information to the right person at the right time,
requiring no effort on the part of the recipient. They simply act on the
insights gained through predictive analytics, the key to making historic data valuable.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
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font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="color: black; font-family: "times new roman";"><u><span style="color: black;"><u><span style="color: #514f38;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><u><span style="color: black; font-family: "times new roman";"><u><span style="color: black;"><u><span style="color: #514f38;"><span style="color: #2b424b; 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intelligence</span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></u></span></u></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></u></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></u></span></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span>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font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: #514f38;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: #514f38;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: #514f38;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="color: black; font-family: "times new roman";"><span style="color: black;"><span style="color: #514f38;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><span style="color: black;"><span style="color: #514f38;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><span style="color: black;"><span style="color: black; font-family: "times new roman";"><span style="color: black;"><span style="font-family: "arial" , sans-serif;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><span style="color: black;"><span style="color: #514f38;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif;">Analytic-informed
intelligence sent to frontline professionals in the form of an alert should be
comprehensive, meaning all the information necessary to make a decision is
provided in the alert. When the information is incomplete, other steps,
including research and data entry are required and the efficiency advantage is
lost. Moreover, the recipient, pressed by other matters, is less likely to heed
the alert when required information is absent.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></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/>
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #514f38;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-family: 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<span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><span style="color: black; font-family: "times new roman";"><span style="color: black;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><span style="color: black;"><span style="color: #514f38;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><span style="color: black; font-family: "times new roman";"><span style="color: black;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><span style="color: black;"><span style="color: #514f38;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif;">Some
complain claims reps are so busy they ignore alerts. However, a predictive
analytics-informed system will automatically create an audit report of alerts
sent, to whom, along with the claim and issue that prompted the alert.<span style="mso-spacerun: yes;"> </span>Management then has an easy means of
overseeing individual accountability and follow-through. Recall the Hawthorne
Effect that demonstrated observed behavior results in improved performance.<u> </u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
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<span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><span style="color: black; font-family: "times new roman";"><span style="color: black;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><u><span style="color: black;"><u><span style="color: #514f38;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="color: black;"><u><span style="font-family: "arial" , "helvetica" , sans-serif;"></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></u></span></u></span></span></span></span></span></span><br />
<span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><span style="color: black; font-family: "times new roman";"><span style="color: black;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><u><span style="color: black;"><u><span style="color: #514f38;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="color: black;"><u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><span style="color: black; font-family: "times new roman";"><span style="color: black;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><u><span style="color: black;"><u><span style="color: #514f38;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><u><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><span style="color: black; font-family: "times new roman";"><span style="color: black;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><u><span style="color: black;"><u><span style="color: #514f38;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><u><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><span style="color: black; font-family: "times new roman";"><span style="color: black;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><u><span style="color: black;"><u><span style="color: #514f38;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><u><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><span style="color: black; font-family: "times new roman";"><span style="color: black;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><u><span style="color: black;"><u><span style="color: #514f38;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="color: black;"><u><span style="font-family: "arial" , "helvetica" , sans-serif;">Profitability</span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></u></span></u></span></span></span></span></span></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></u></span></u></span></span></span></span></span></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></u></span></u></span></span></span></span></span></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></u></span></u></span></span></span></span></span></span></span></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></u></span></u></span></span></span></span></span></span><br />
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<span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><span style="color: black; font-family: "times new roman";"><span style="color: black;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><span style="color: black;"><span style="color: #514f38;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , sans-serif;"><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><span style="color: black; font-family: "times new roman";"><span style="color: black;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><span style="color: black;"><span style="color: #514f38;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><span style="color: black; font-family: "times new roman";"><span style="color: black;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><span style="color: black;"><span style="color: #514f38;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="color: #282828; font-family: "arial" , sans-serif; letter-spacing: 0.4pt;">Analytic intelligence is redrafting the laws of profitability
and providing direction for how to create new strategies and operational
efficiencies. The opportunities to gain accuracy and efficiency through
analysis of historic data are nearly limitless. Unfortunately, </span><span style="font-family: "arial" , sans-serif;"><span style="color: black;">organizations stop at
the data analysis stage, missing the opportunity to maximize profitability.<o:p></o:p></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br />
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<span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><span style="color: black; font-family: "times new roman";"><span style="color: black;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><u><span style="color: black;"><u><span style="color: #514f38;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , sans-serif; font-size: 10pt;"><span style="color: black;"><u>K<i>aren Wolfe
is the founder and President of </i></u></span></span><a href="http://www.medmetrics.org/"><i><span style="color: #0563c1; font-family: "arial" , sans-serif;"><span style="font-size: small;">MedMetrics</span></span></i></a><i><span style="font-family: "arial" , sans-serif; font-size: 10pt;"><span style="color: black;"><u>®, LLC, a Workers’
Compensation, predictive analytics-informed medical loss management and
technical services company. MedMetrics offers intelligent medical management
systems that link analytics to operations, thereby making insights actionable
and the results measurable. </u></span></span></i><a href="https://www.blogger.com/null"><i><span style="font-family: "arial" , sans-serif; font-size: 10pt;"><span style="color: black;"><u>karenwolfe@medmetrics.org</u></span></span></i></a><span style="font-family: "arial" , sans-serif; font-size: 10pt;"><span style="color: black;"><u> <o:p></o:p></u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></u></span></u></span></span></span></span></span></span><br />
<span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><span style="color: black; font-family: "times new roman";"><span style="color: black;"><span style="color: black; font-family: "arial" , "helvetica" , sans-serif;"><span style="color: black; font-family: "times new roman";"><u><span style="color: black;"><u><span style="color: #514f38;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="color: #514f38;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="color: #514f38; font-family: "arial" , sans-serif;"><span style="font-size: large;"><span style="color: #2b424b; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif;"><span style="color: black; font-family: "times new roman"; font-size: small;"><u>
</u></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></u></span></u></span></span></span></span></span></span><br />
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Karen Wolfehttp://www.blogger.com/profile/01923783877091192483noreply@blogger.com0tag:blogger.com,1999:blog-406194502331574489.post-47206735856277386452018-02-05T10:29:00.001-08:002018-02-05T10:29:54.960-08:00How to Make Analytics the Disrupter in WC
<span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;">by Karen
Wolfe</span></span><br />
<span style="font-family: "Arial",sans-serif; font-size: 12pt;"></span><br />
<span style="font-family: "Arial",sans-serif; font-size: 12pt;"></span><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">That the
Workers’ Comp industry is uniquely slow in adopting analytics and applying the
resulting intelligence to the operational process is a generally known fact.
The reasons vary, including natural resistance to new ways of working, fear of
additional work load, and cost-avoidance. The value of analytics may be
misunderstood and is definitely under-valued. Notwithstanding amazing success
with analytics by other industries, the Workers’ Comp industry remains disinclined
to embrace it. Maybe the approach should be changed.</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;"><span style="font-family: "Arial",sans-serif;">To their
credit, many payer organizations have created a position identifying analytics
as a role in the organization. Titles include Director of Analytics, Consultative
Analytics, Claims Analytics,</span> <span style="font-family: "Arial",sans-serif;">VP Consultative Analytics, and Analytics Manager. Yet none
of the titles suggest positions with the power of decision-making or authority.</span></span></span><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;"><span style="font-family: "Arial",sans-serif;"></span></span></span><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;"><span style="font-family: "Arial",sans-serif;"></span></span></span><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">What will
finally move industry leaders to value analytics as a legitimate and effective
business initiative? Stated differently, how can analytics be made a disrupter
in a Workers’ Comp organization, thereby pushing though the resistance barrier
to create superior performance?</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Analytics
as a disrupter</span></span></span></u><br />
<u><span style="font-family: "Arial",sans-serif;"></span></u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">One approach
to making analytics a disrupter is to make it a profit center where analytics
leadership is responsible and accountable for demonstrated savings and
profitability in partnership with specific business units in the organization. Now
the focus is on how the organization’s analytics-informed intelligence drives
operational excellence and profitability! Senior management attention and
support is quickly engaged. Analytics positioned as a profit center significantly
transforms its visibility and perceived value to the organization.</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Of
course, several factors must also come into play to achieve this level of
analytic empowerment. First, the analytics leadership is tasked with executing
the analytics. It is also responsible for connecting the resulting intelligence
to operations where appropriate actions are taken, thereby mobilizing superior
performance. This is best accomplished by means of establishing partnerships
between analytics and specific operational business units.</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Analytics
partnership</span></span></span></u><br />
<u><span style="font-family: "Arial",sans-serif;"></span></u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Analytics
value is actualized at the business unit level where daily decisions are made
and action is taken affecting the operational process, clients, the service
product, and the organization. Analytic leadership partners with select
business units where intelligence is transferred to action. That means systems are
designed for easy access, easy use, and decision support at the operational
level. Initiatives are smart, digital, and engaging for all participants.</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Design</span></span></span></u><br />
<u><span style="font-family: "Arial",sans-serif;"></span></u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Connecting
analytic intelligence to action is dependent on creative system design. The
design for each business unit is unique, depending on the unit’s activity,
requirements, and goals. First, predictive analytics methods are used to
analyze historic data related to the unit and the organization thereby acquiring
the intelligence that will be transferred in the form of decision support and
guiding action.</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">A major
benefit of this approach is structuring and standardizing superior decision support
and guidance for specific conditions and situations that occur. Organizational protocol
is established and enforced while front-line professionals gain a personal knowledge
assistant.</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Measure</span></span></span></u><br />
<u><span style="font-family: "Arial",sans-serif;"></span></u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">As with
any business initiative, measuring its effect on the organization is crucial.
Moreover, the analytics-business unit partnership must be made accountable
through performance measurement. Measure the value gained by repositioning
analytics leadership to insure accountability is accurately allocated. The
bottom line goal of positioning analytics as a disrupter is streamlining
operational flow and increasing profitability which can be measured in multiple
ways.</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><span style="font-family: "Arial",sans-serif; font-size: 12pt;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Measuring
overall profitability related to the initiative is the first imperative. Moreover,
profitability can be further apportioned in terms of increased revenue,
productivity, accuracy, efficiency, timeliness, quality, return on investment, improved
claim outcomes, and strategic competitive advantage. The value is sustained by
continually repeating the plan and measuring outcomes, always remembering the best
outcomes are optimized by connecting analytic intelligence to action.</span></span></span><br />
<span style="font-family: "Arial",sans-serif; font-size: 12pt;"></span><br />
<span style="font-family: "Arial",sans-serif; font-size: 12pt;"></span><span style="font-family: "Arial",sans-serif; font-size: 10pt;">K<i>aren
Wolfe is the founder and President of </i></span><a href="http://www.medmetrics.org/"><i><span style="color: #0563c1; font-family: "Arial",sans-serif; font-size: 10pt;">MedMetrics</span></i></a><i><span style="font-family: "Arial",sans-serif; font-size: 10pt;">®, LLC, a Workers’
Compensation, predictive analytics-informed medical loss management and
technical services company. MedMetrics offers intelligent medical management
systems that link analytics to operations, thereby making insights actionable
and the results measurable. </span></i><a href="https://www.blogger.com/null"><i><span style="font-family: "Arial",sans-serif; font-size: 10pt;">karenwolfe@medmetrics.org</span></i></a><span style="font-family: "Arial",sans-serif; font-size: 12pt;"><o:p></o:p></span><br />
Karen Wolfehttp://www.blogger.com/profile/01923783877091192483noreply@blogger.com0tag:blogger.com,1999:blog-406194502331574489.post-28848645838710358272018-01-09T09:35:00.000-08:002018-01-10T09:31:43.398-08:00Avoid Analytic Death by Bad Data<span style="font-family: "arial" , sans-serif; font-size: 12pt;">by Karen
Wolfe</span><br />
<span style="font-family: "arial" , sans-serif; font-size: 12pt;"></span><br />
<span style="font-family: "arial" , sans-serif; font-size: 12pt;"></span><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">“The
promise of technology is not yet at pace with the reality of the data, plagued
by continued issues of cleanliness, connectivity, and availability.”</span><a href="file:///C:/Users/karen/Documents/MedMetrics%20Blogs/Death%20by%20Bad%20Data.docx" name="_ftnref1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: blue; font-family: "arial" , "helvetica" , sans-serif; font-size: large;">[1]</span></span></span><!--[endif]--></span></span></a><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"> Regardless of the analytic
methods in use, they will not generate value unless the data is clean, complete,
and integrated. Unfortunately, current data is none of those things.</span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Analyzing
faulty data is costly and misleading, moreover it sabotages all analytic
initiatives and outcomes going forward. True value can never be achieved from
analytics executed on bad data. Regardless of how elaborate or elegant the
analytic initiative, its outcome can never be trusted unless the data quality
issue is addressed first.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Unfortunately,
accurate and complete data sets are either non-existent or rare today in the
Workers’ Comp world. Whether the data source is manually key-entered or
transmitted to the organization in digitalized form, it is replete with errors,
duplicates, and omissions.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><u><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Data
quality precedes analytics</span></span></span></u><br />
<u><span style="font-family: "arial" , sans-serif;"></span></u><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Before
engaging in any form of analytics designed to develop business insights and efficiency
solutions, Workers’ Comp organizations must begin by addressing data quality. It
is the first step in any analytic endeavor and will lead to far greater
satisfaction with the results. Every effort should be made to correct faulty
data and maintain its excellence by means of advanced technology wherever possible.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Consider
the grocery industry. All pricing is computerized, side-stepping human data
entry. The dollar amounts for items are entered automatically and adjusted
frequently for changes in wholesale prices or sales promotions. Obviously,
accuracy is critical so personnel at the cash register level never enter the
dollar amounts. Instead, they enter a code for the item. The system
automatically verifies the item for the code and presents the correct price.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">At the supermarket
corporate level systems have been established that read bar codes or QR codes on individual
items as they arrive from vendors and automatically enter the wholesale price.
Markups to retail are automatically calculated by percentage for that vendor
and item. Changes in pricing are made by entering a percentage adjustment selected
from a list. The opportunity for human error is virtually eliminated. The
question is how can that level of automated accuracy be transferred to the
Workers’ Comp industry?</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><u><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Productivity
tools</span></span></span></u><br />
<u><span style="font-family: "arial" , sans-serif;"></span></u><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">While the
degree of technical automation enjoyed by supermarkets is not yet practical in
the Workers’ Comp claims process, some initiatives can be adapted and applied to
insure better data. The computer system designed to avoid manual data entry is
the first step. Wherever possible, provide a pop-up list from which to choose
data items rather than manually entering data in the system. Develop simple pick
lists so the data are always entered the same way and spelled correctly. </span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">The lists
include standard formats for abbreviations. “Suite” is never “Ste”, thereby avoiding
duplicates for the same record. Go even deeper to create pick lists for adjuster and nursing notes that standardize initiative documentation and establish measurable outcomes.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">The
ability to add, change, or delete items on the list is limited to the
supervisory level where accuracy is maintained and accountability is monitored.
This approach is immediately suited to, and urgently needed to keep medical provider
demographic records valid and serviceable for medical provider performance analytics.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><u><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Create
data quality teams</span></span></span></u><br />
<u><span style="font-family: "arial" , sans-serif;"></span></u><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Provide
incentives or rewards for those who find errors and omissions in the data. Set
up competitive teams to uncover bad data. Because data is often transmitted to
an organization digitally, errors and omissions may already be present. Use
interns or trainees to scrutinize the data rather than accepting data "as is".</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Create a
team that monitors data quality, infuses changes as appropriate, and rewards
personnel for accurate performance. Not so long ago in days of typewriters,
typist performance was measured for speed and accuracy with their jobs depending
upon good performance. What happened to those standards of excellence?</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><u><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Priority
shift</span></span></span></u><br />
<u><span style="font-family: "arial" , sans-serif;"></span></u><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Elevate
the importance of good data in the organization. Create an automated audit log
of user performance and include worker’s data accuracy as an element in their performance
evaluation. Workers will not value data quality if the organization does not
make it a priority.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><u><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Cost
of data quality</span></span></span></u><br />
<u><span style="font-family: "arial" , sans-serif;"></span></u><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Prioritizing
and maintaining data quality is not an insignificant shift in most organizations’
value systems and additional costs will be generated. However, in order to realize
trusted analytics-informed insights, efficiency, and to remain competitive, data
quality is prerequisite. Analytics-informed value is generated by good data. Bad data is just
costly.<o:p></o:p></span></span></span><br />
<br />
<span style="font-family: "arial" , sans-serif; font-size: 10pt;">K<i>aren Wolfe
is the founder and President of </i><a href="http://www.medmetrics.org/"><i><span style="color: #0563c1;">MedMetrics</span></i></a><i>®, LLC, a Workers’
Compensation, predictive analytics-informed medical loss management and
technical services company. MedMetrics offers intelligent medical management
systems that link analytics to operations, thereby making insights actionable
and the results measurable. </i><a href="https://www.blogger.com/null"><i>karenwolfe@medmetrics.org</i></a>
</span>
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<div class="MsoFootnoteText" style="margin: 0in 0in 0pt;">
<a href="file:///C:/Users/karen/Documents/MedMetrics%20Blogs/Death%20by%20Bad%20Data.docx" name="_ftn1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "calibri" , sans-serif; font-size: 10pt; line-height: 107%;"><span style="color: blue;">[1]</span></span></span><!--[endif]--></span></span></a><span style="font-family: "calibri"; font-size: x-small;">
Bieda, L. </span><a href="https://sloanreview.mit.edu/big-ideas/data-analytics/"><span style="color: windowtext;"><span style="font-family: "calibri"; font-size: x-small;">Big Idea: Competing With Data & Analytics</span></span></a><span style="font-family: "calibri"; font-size: x-small;">
</span><a href="https://sloanreview.mit.edu/?content_type=blog"><span style="color: windowtext;"><span style="font-family: "calibri"; font-size: x-small;">Blog</span></span></a><span style="font-size: x-small;"><span style="font-family: "calibri";">. September 27, 2017.<o:p></o:p></span></span></div>
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Karen Wolfehttp://www.blogger.com/profile/01923783877091192483noreply@blogger.com0tag:blogger.com,1999:blog-406194502331574489.post-28408047805226338632017-11-13T11:41:00.001-08:002017-11-13T11:41:20.500-08:00Predictive Analytics--Winning Through Better Information
<span style="font-family: "Arial",sans-serif; font-size: 12pt;">by Karen
Wolfe</span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: large;">“Predictive
analytics, is a way to predict the future using data from the past and helps
businesses answer questions about the probabilities of certain events
occurring. From recommending additional purchases based on the items that
customers place in online shopping carts to pinpointing hospital patients who
have a greater risk of readmission, the use of predictive analytics tools and
techniques is enabling organizations to tap their collections of data to
predict future business outcomes—<u>if the process is managed properly”</u>
(emphasis added).</span><a href="file:///C:/Users/karen/Documents/MedMetrics%20Blogs/Predictive%20Analytics,%20the%20Winning%20Paradigm.docx" name="_ftnref1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "Arial",sans-serif; line-height: 107%; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin;"><span style="color: blue; font-family: Arial, Helvetica, sans-serif; font-size: large;">[1]</span></span></span><!--[endif]--></span></span></a><span style="font-family: Arial, Helvetica, sans-serif; font-size: large;">
A well-managed process means planning, implementing, measuring, and repeating.</span></span><br />
<span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: large;"></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: large;">“However,
many companies are doing analytics to do analytics, and they aren't pursuing
analytics that are measurable, purposeful, accountable and understandable.”</span><a href="file:///C:/Users/karen/Documents/MedMetrics%20Blogs/Predictive%20Analytics,%20the%20Winning%20Paradigm.docx" name="_ftnref2" style="mso-footnote-id: ftn2;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "Arial",sans-serif; line-height: 107%; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin;"><span style="color: blue; font-family: Arial, Helvetica, sans-serif; font-size: large;">[2]</span></span></span><!--[endif]--></span></span></a><span style="font-family: Arial, Helvetica, sans-serif; font-size: large;"> The idea is to utilize
this technology-driven process for analyzing data in order to present
actionable information to those responsible for decision-making and to
streamline operational processes. That’s why it is so essential to Workers’
Comp employers, payers, and medical management organizations. It is how they
can win.</span></span><br />
<span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: large;"></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: large;">Winning</span></span></u><br />
<u><span style="font-family: "Arial",sans-serif;"></span></u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: large;">Stated
simply, winning for employers and payers in Workers’ Comp means curbing medical
costs while improving outcomes for injured workers. Multiple medial cost
management initiatives have been implemented over the years in the industry
including bill review, nurse case management, utilization review, and peer
review to name a few. Yet, managing medical costs while improving outcomes has been
elusive. While injury frequency has decreased, severity, both in terms of
physical injury and cost has increased.</span></span><br />
<span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: large;"></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: large;">Plan</span></span></u><br />
<u><span style="font-family: "Arial",sans-serif;"></span></u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: large;">Enabling
an organization to tap its collection of data to predict future business
outcomes and managing the process more efficiently requires detailed planning.
First, decide what knowledge is needed, how it will be used, and where the
supporting data can be found. Integrate the data at the claim level to create a
complete view of the claim. That means integrating the data contained in bill
review, claims system, and pharmacy at a minimum.</span></span><br />
<span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: large;"></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: large;">Implement</span></span></u><br />
<u><span style="font-family: "Arial",sans-serif;"></span></u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: large;">Analyze
the collected and integrated data. Identify cost drivers, risk conditions, trends,
and outliers. Monitor the data to alert the appropriate persons when those conditions
occur going forward. Critical conditions can occur or become known in the data
at any point in the claim, not just at the beginning or at planned intervals.
Early intervention through better and more timely information will impact cost,
duration, and outcome of the claim.</span></span><br />
<span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: large;"></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: large;">Implementation
should emphasize simplicity for the recipients. They should not be required to
search for additional information to move forward or enter data in order to
reach conclusions. Complete information should be presented to the appropriate
persons, including detailed projected costs based on predictive analytics. Knowing
the detail of predicted costs serves to guide appropriate initiatives. <span style="mso-spacerun: yes;"> </span>Moreover, results of mitigation efforts can be measured.</span></span><br />
<span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: large;"></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: large;">Measure</span></span></u><br />
<u><span style="font-family: "Arial",sans-serif;"></span></u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: large;">When
untoward conditions occur during the course of the claim, probable ultimate
costs for the claim can be projected based on predictive analytics of the
historic data. Past is prologue, meaning the costs that occurred in the past in
similar situations are likely to repeat. Predicted costs are a powerful
knowledge assistant for claims reps in resetting reserves and medical managers targeting
the most advantageous approaches to intervention. On case closure, success in mitigating medical
costs can be objectively measured compared to projected costs.</span></span><br />
<span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: large;"></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: large;">Repeat</span></span></u><br />
<u><span style="font-family: "Arial",sans-serif;"></span></u><span style="font-family: "Arial",sans-serif; font-size: 12pt;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">A well-managed
process always means returning to the beginning to re-evaluate the plan and
implementation strategies. Are the results as expected? What additional
information is needed or possible? What do the recipients want or need? The process
continually improves though execution, learning from the information gained,
and how it is best utilized. That’s a win. <o:p></o:p></span></span></span><br />
<br />
<span style="font-family: "Arial",sans-serif; font-size: 10pt;">K<i>aren Wolfe
is the founder and President of </i></span><a href="http://www.medmetrics.org/"><i><span style="color: #0563c1; font-family: "Arial",sans-serif;">MedMetrics</span></i></a><i><span style="font-family: "Arial",sans-serif; font-size: 10pt;">®, LLC, a Workers’
Compensation, predictive analytics-informed medical loss management and
technical services company. MedMetrics offers intelligent medical management
systems that link analytics to operations, thereby making insights actionable
and the results measurable. </span></i><a href="https://www.blogger.com/null"><i><span style="font-family: "Arial",sans-serif;">karenwolfe@medmetrics.org</span></i></a><span style="font-family: "Arial",sans-serif; font-size: 10pt;"> <o:p></o:p></span><br />
<br />
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Voorhees, C. Search Business Analytics. Techtarget.com<o:p></o:p></span></div>
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King, E. The Modeling Agency. Techtarget.com<o:p></o:p></span></span></div>
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Karen Wolfehttp://www.blogger.com/profile/01923783877091192483noreply@blogger.com0tag:blogger.com,1999:blog-406194502331574489.post-4596804870488692282017-09-28T09:09:00.000-07:002017-09-28T09:09:49.975-07:00The Myth of Predictive Analytics--Really??
<span style="font-family: "Arial",sans-serif; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">by Karen
Wolfe</span></span></span><br />
<span style="font-family: "Arial",sans-serif; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman";"></span><br />
<span style="font-family: "Arial",sans-serif; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman";"></span><span style="font-family: "Arial",sans-serif; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman";"><span style="font-family: Arial, Helvetica, sans-serif; font-size: large;">Mark Walls
recently posted an article entitled, “The Myth of Predictive Analytics”</span><a href="file:///C:/Users/karen/Documents/MedMetrics%20Blogs/The%20Power%20of%20Predictive%20Analytics%20Lies%20in%20Good%20Design.docx" name="_ftnref1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "Arial",sans-serif; line-height: 107%; mso-ansi-language: EN-US; mso-bidi-font-weight: bold; mso-bidi-language: AR-SA; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-US;"><span style="color: blue; font-family: Arial, Helvetica, sans-serif; font-size: large;">[1]</span></span></span><!--[endif]--></span></span></a><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;"> where
he says he has yet to see cost savings from predictive analytics. Such a
statement will surely generate a firestorm of comments. This is one of them—and
it specifically addresses predictive analytics-informed medical cost management
in Workers’ Comp.</span></span></span><br />
<span style="font-family: "Arial",sans-serif; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman";"></span><br />
<span style="font-family: "Arial",sans-serif; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman";"></span><span lang="EN" style="font-family: "Arial",sans-serif; mso-ansi-language: EN;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">The power of predictive analytics to mitigate medical
costs is entirely dependent on the operational design of the delivery system.
Predictive analytics is the information vehicle that creates knowledge for
claims adjusters and others in the medical management process. System design
determines how the information gained from predictive analytics is
operationalized. How the information is implemented makes all the difference.</span></span></span><br />
<span lang="EN" style="font-family: "Arial",sans-serif; mso-ansi-language: EN;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;"></span></span></span><br />
<span lang="EN" style="font-family: "Arial",sans-serif; mso-ansi-language: EN;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">W</span></span></span><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;"><span lang="EN" style="font-family: "Arial",sans-serif; mso-ansi-language: EN;">alls goes on to say, </span><span style="font-family: "Arial",sans-serif;">“However, the potential for cost savings
doesn’t come from the flag, but what you do in response to it. You need to take
action and do something differently than you would have done without the flag.”<a href="file:///C:/Users/karen/Documents/MedMetrics%20Blogs/The%20Power%20of%20Predictive%20Analytics%20Lies%20in%20Good%20Design.docx" name="_ftnref2" style="mso-footnote-id: ftn2;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "Arial",sans-serif; line-height: 107%; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin;"><span style="color: blue;">[2]</span></span></span><!--[endif]--></span></span></a> To a point, that’s true.
However, the timing and method of delivery and format of the “flag” is critical.
The conditions of information delivery that drive cost savings are timeliness,
accuracy and efficiency, ease of use, and structured protocols. All are
functions of delivery system design.</span></span></span><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;"><span style="font-family: "Arial",sans-serif;"></span></span></span><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;"><span style="font-family: "Arial",sans-serif;"></span></span></span><u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Timeliness
for early intervention</span></span></span></u><br />
<u><span style="font-family: "Arial",sans-serif;"></span></u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Information
must be delivered in the form of alerts as concurrently as possible. The claims
rep should receive the information very close to the time of the risk
occurrence. To achieve that, the data must be monitored continually with alerts
sent immediately. Factors unknown early in the claim can occur at any time throughout
the claim. Timely notification activates early intervention, before further
damage is done and before the situation becomes more complex. That saves time, money,
and leads to better outcomes.</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Accuracy
and Efficiency</span></span></span></u><br />
<u><span style="font-family: "Arial",sans-serif;"></span></u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">An alert
is useful only if it contains all the information the claims rep needs to make
an informed decision, to adjust reserves, and to initiate measures that will prevent
further medical loss. Predictive analytics is used to calculate and portray projected
costs based on history, differentiated costs, and expected time lines. The
alert also displays a medical summary of the claim. All the information is portrayed
for the claims rep and requires no data look-up and no data entry.</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Accuracy
and efficiency are cost savers because they are time savers. Even
less-experienced claim reps can take accurate steps when all necessary
information is provided.</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Easy</span></span></span></u><br />
<u><span style="font-family: "Arial",sans-serif;"></span></u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">The
information generated by predictive analytics notifies and informs the claims
adjuster at the appropriate time without additional effort on the part of the
adjuster. The system automatically portrays all pertinent information without
need for searching or data entry. At that point, the adjuster can take
appropriate and informed action.</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Structured
protocols</span></span></span></u><br />
<u><span style="font-family: "Arial",sans-serif;"></span></u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Medical
management in Workers’ Comp is traditionally designed and delivered by individuals
in the organization in one-off situations. That means processes are
inconsistent. Good system design that draws from predictive analytics infuses
structure and measurability into the process. Those situations in claims that
should be referred to a nurse case manager are tagged in the system by senior
management in advance, so they are referred automatically. The claims adjuster
is relieved of the problem of when to refer.</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">The
system is designed to make referrals automatically, thereby making them timely
and consistent. Pre-determining what kinds of conditions will be referred and
to whom, is how the organization sets up standardized medical management
protocols. Such consistent, intelligent process management generates measurable
results.</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Measure
results</span></span></span></u><br />
<u><span style="font-family: "Arial",sans-serif;"></span></u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Cost
savings are objectively and accurately measured in a predictive
analytics-supported system. On case closure, actual medical costs for the claim
are compared to predicted costs based on documented history. Because of
predictive analytics and continuous data monitoring, interventions are executed
early, making them more effective. Appropriate referrals are made automatically
according to protocol rather than intuition. The medical management team collaborates
to improve on projected costs.</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Documented
process</span></span></span></u><br />
<u><span style="font-family: "Arial",sans-serif;"></span></u><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Medical
management alert activity on the claim has been documented by the system
throughout the course of the claim. Therefore, costs can be appropriately
allocated to the claim, the client, or policy-holder including activity detail,
thereby creating transparency and trust among constituents. The organization
enjoys increased profitability and strategic competitive advantage.</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: large;">Walls
also states, “In the end, good old-fashioned claims handling skills are still
the best way to achieve superior outcomes on claims.”</span><a href="file:///C:/Users/karen/Documents/MedMetrics%20Blogs/The%20Power%20of%20Predictive%20Analytics%20Lies%20in%20Good%20Design.docx" name="_ftnref3" style="mso-footnote-id: ftn3;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "Arial",sans-serif; line-height: 107%; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin;"><span style="color: blue; font-family: Arial, Helvetica, sans-serif; font-size: large;">[3]</span></span></span><!--[endif]--></span></span></a><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;"> However, when the claims
handler is supported by a well-designed, predictive analytics-informed intelligent
assistant, claims handling the old way is simply obsolete.</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><span style="font-family: "Arial",sans-serif; font-size: 10pt;">K<i>aren Wolfe
is the founder and President of </i><a href="http://www.medmetrics.org/"><i><span style="color: #0563c1;">MedMetrics</span></i></a><i>®, LLC, a Workers’
Compensation, predictive analytics-informed medical loss management and
technical services company. MedMetrics offers intelligent medical management
systems that link analytics to operations, thereby making insights actionable
and the results measurable. </i><a href="https://www.blogger.com/null"><i>karenwolfe@medmetrics.org</i></a>
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<a href="file:///C:/Users/karen/Documents/MedMetrics%20Blogs/The%20Power%20of%20Predictive%20Analytics%20Lies%20in%20Good%20Design.docx" name="_ftn1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "Calibri",sans-serif; font-size: 11pt; line-height: 107%; mso-ansi-language: EN-US; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;"><span style="color: blue;">[1]</span></span></span><!--[endif]--></span></span></a><span style="font-family: Calibri;">
Walls, M. The Myth of Predictive Analytics. Leaders Speak. WorkCompWire. 9-19-2017.
</span><a href="https://www.linkedin.com/redir/redirect?url=http%3A%2F%2Fwww%2Eworkcompwire%2Ecom%2F2017%2F09%2Fmark-walls-the-myth-of-predictive-analytics%2F&urlhash=BuLN&_t=tracking_anet" target="_blank"><span style="font-family: "Times New Roman",serif; font-size: 12pt; mso-fareast-font-family: "Times New Roman";"><span style="color: blue;">http://www.workcompwire.com/2017/09/mark-walls-the-myth-of-predictive-analytics/</span></span></a><span style="font-family: "Times New Roman",serif; font-size: 12pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
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<a href="file:///C:/Users/karen/Documents/MedMetrics%20Blogs/The%20Power%20of%20Predictive%20Analytics%20Lies%20in%20Good%20Design.docx" name="_ftn2" style="mso-footnote-id: ftn2;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "Calibri",sans-serif; font-size: 10pt; line-height: 107%; mso-ansi-language: EN-US; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;"><span style="color: blue;">[2]</span></span></span><!--[endif]--></span></span></a><span style="font-size: x-small;"><span style="font-family: Calibri;">
Ibid.<o:p></o:p></span></span></div>
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<a href="file:///C:/Users/karen/Documents/MedMetrics%20Blogs/The%20Power%20of%20Predictive%20Analytics%20Lies%20in%20Good%20Design.docx" name="_ftn3" style="mso-footnote-id: ftn3;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "Calibri",sans-serif; font-size: 10pt; line-height: 107%; mso-ansi-language: EN-US; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;"><span style="color: blue;">[3]</span></span></span><!--[endif]--></span></span></a><span style="font-size: x-small;"><span style="font-family: Calibri;">
Ibid.<o:p></o:p></span></span></div>
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TKaren Wolfehttp://www.blogger.com/profile/01923783877091192483noreply@blogger.com0tag:blogger.com,1999:blog-406194502331574489.post-24847005188341312222017-08-11T09:54:00.004-07:002017-08-14T09:50:43.145-07:00A Practical Approach to the WC Data Quality Imperative<span style="font-family: "arial" , sans-serif; font-size: 12pt;">by Karen
Wolfe</span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<div align="center">
<span style="font-family: "arial" , sans-serif;"></span><i style="mso-bidi-font-style: normal;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">Big data drawn from bad
data makes big, bad data</span></span></i></div>
<div align="center">
<i style="mso-bidi-font-style: normal;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span></span></i> </div>
<div align="left">
<i style="mso-bidi-font-style: normal;"><span style="font-family: "arial" , sans-serif;"></span></i><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">The
abundance of data and the technology used to capture and understand it is
causing powerful shifts in the insurance industry. Insuretech is the term used
to describe the <span style="background: white; color: #222222;">use of technology
innovations designed to promote accuracy and efficiency while reducing costs
from the current insurance industry model. Now nimble insuretech organizations
are disrupting the insurance market by challenging the status quo.</span></span></span></span><br />
<br />
<span style="background: white; color: #222222; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">However, organizations can step ahead of the
oncoming disruption by following the common-sense steps noted in the article, “How
to Avoid Insuretech Disruption”.</span><a href="file:///C:/Users/karen/Documents/MedMetrics%20Blogs/A%20Practical%20Approach%20to%20the%20WC%20Data%20Quality%20Imperative.docx" name="_ftnref1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="background: white; color: #222222; font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">[1]</span></span></span><!--[endif]--></span></span></a><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"> The
first important component of this effort is accurate data. Data should be viewed
as a significant organizational asset that is respected, valued, and protected at
its collection points and throughout its useful life.</span></span></div>
<div align="left">
<span style="background: white; color: #222222; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span></span> </div>
<div align="left">
<span style="background: white; color: #222222; font-family: "arial" , sans-serif;"></span><span style="background: white; color: #222222; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">No longer will incomplete and erroneous data be
tolerated because little can be done to actualize the benefits of technology
and prevent disruption without addressing the issue of data integrity. Organizations
can confront their data issues by addressing the essential elements of collection,
correction, and accountability.</span></span></div>
<div align="left">
<span style="background: white; color: #222222; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span></span> </div>
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<u><span style="background: white; color: #222222; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">Collection</span></span></u></div>
<div align="left">
<u><span style="background: white; color: #222222; font-family: "arial" , sans-serif;"></span></u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="background: white; color: #222222; font-family: "arial" , sans-serif;">Examine the data. </span><span style="color: black; font-family: "arial" , sans-serif;">Data is frequently
(usually) incomplete or erroneous. Begin by evaluating the</span><span style="background: white; color: #222222; font-family: "arial" , sans-serif;"> data collected by the organization, identifying its various sources.
Usually, an organization has multiple data sources.</span></span></span></div>
<div align="left">
<span style="background: white; color: #222222; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span></span> </div>
<div align="left">
<span style="background: white; color: #222222; font-family: "arial" , sans-serif;"></span><span style="background: white; color: #222222; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Bill review is a good example. Consider the
fact that the bill review company collects the data from medical provider
bills, often by means of digital scanning, called OCR (optical character
recognition) that converts the hard copy of the bill to digital data. While OCR
is considered fairly accurate, it makes sense to go upstream to evaluate the data
input source.</span></span></span></div>
<div align="left">
<span style="background: white; color: #222222; font-family: "arial" , sans-serif;"></span> </div>
<div align="left">
<span style="background: white; color: #222222; font-family: "arial" , sans-serif;"></span><span style="background: white; color: #222222; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">Medical providers generate the bills and now
most are able to produce and deliver digital bills. That eliminates the need
for scanning, however, for the provider to produce bills, manual data entry is
required. This is where essential information is omitted. Often the treating
location on the bill is listed as a PO Box, while the specialty of the treating
physician or other professionals are omitted, as well as individual NPI numbers
(National Provider Identification). </span></span></div>
<span style="background: white; color: #222222; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span></span><br />
<span style="background: white; color: #222222; font-family: "arial" , sans-serif;"></span><u><span style="background: white; color: #222222; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">Correction</span></span></u><br />
<u><span style="background: white; color: #222222; font-family: "arial" , sans-serif;"></span></u><span style="background: white; color: #222222; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">Inaccurate and incomplete data from providers
ranges from deliberate fraud to simple negligence. Data integrity is the basis
for accurate provider performance evaluation and selection, essential to
quality care and accurate claims adjudication. Source networks should require
accuracy from their provider members or correct the data at their point of data
progression. Payers, the purchasers of networks and bill review services, can
use their leverage to encourage data correction at these points, as well.</span></span><br />
<span style="background: white; color: #222222; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span></span><br />
<span style="background: white; color: #222222; font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="background: white; color: #222222; font-family: "arial" , sans-serif;">Keep in mind manually entered data, is the
least reliable method of data collection. </span><span style="color: black; font-family: "arial" , sans-serif;">Misspelled and abbreviated names
and addresses create duplicate entities in the data, thereby skewing
downstream analysis. Because the data entry source is not arms-length for
payers, they will need to correct the data themselves.</span></span></span><br />
<span style="color: black; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span></span><br />
<span style="color: black; font-family: "arial" , sans-serif;"></span><span style="color: black; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">Claim data entry is an internal manual data entry process for
payers. Years ago, typists were tested and scored for how fast they could type
a paragraph without errors. Accurate typing performance determined hiring or
dismissal. Today’s data entry personnel should be similarly evaluated for
accuracy, regardless of their level in the organization. Make accuracy a performance measurement for everyone.</span></span><br />
<span style="color: black; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span></span><br />
<span style="color: black; font-family: "arial" , sans-serif;"></span><span style="color: black; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">Manually correcting the data is a challenging prospect, but the
benefits to downstream analysis are enormous. Programmatic systems are
available to merge duplicate records, for instance, and they are accurate to a
point. Also, systems can be created to highlight data needing manual attention
to facilitate data corrections.</span></span><br />
<span style="color: black; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span></span><br />
<span style="color: black; font-family: "arial" , sans-serif;"></span><u><span style="background: white; color: #222222; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">Accountability</span></span></u><br />
<u><span style="background: white; color: #222222; font-family: "arial" , sans-serif;"></span></u><span style="background: white; color: #222222; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">Inform and train employees regarding the
corporate value of data integrity. Design systems that highlight errors and
omissions for work in progress. They can also be used as accountability tools.
A simple audit trail will identify the error perpetrators going forward.
Moreover, objective feedback is the best way to improvement.</span></span><br />
<span style="background: white; color: #222222; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span></span><br />
<span style="background: white; color: #222222; font-family: "arial" , sans-serif;"></span><span style="background: white; color: #222222; font-family: "arial" , sans-serif; font-size: 12pt;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">For the last thirty years, the big push in the
insurance industry has been collecting data while little emphasis was placed on
accuracy. Now the focus has shifted. Predictive analytics relies on historic
data to inform so be sure the data is as robust as possible.<o:p></o:p></span></span></span><br />
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<i style="mso-bidi-font-style: normal;"><span style="font-family: "arial" , sans-serif; font-size: 12pt; line-height: 107%;"><a href="http://www.medmetrics.org/">MedMetrics</a>,
a WC insuretech company, leverages predictive analytics to provide WC claims
reps knowledge assistance by projecting probable ultimate medical losses,
automatically integrating claims and medical management to contain predicted medical
threats, and offering additional intelligent tools such as provider performance
analysis and diagnostic severity scoring. MedMetrics clients are easily and
affordably more accurate, efficient, and profitable.</span></i><br />
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<a href="file:///C:/Users/karen/Documents/MedMetrics%20Blogs/A%20Practical%20Approach%20to%20the%20WC%20Data%20Quality%20Imperative.docx" name="_ftn1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "calibri" , sans-serif; font-size: 10pt; line-height: 107%;">[1]</span></span><!--[endif]--></span></span></a><span style="font-size: x-small;"><span style="font-family: "calibri";">
Wolfe, K. How to Avoid Insuretech Disruption. http://medmetrics.blogspot.com/2017/07/how-to-avoid-insuretech-disruption.html<o:p></o:p></span></span></div>
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Karen Wolfehttp://www.blogger.com/profile/01923783877091192483noreply@blogger.com0tag:blogger.com,1999:blog-406194502331574489.post-31335717040907138702017-07-12T11:44:00.001-07:002017-07-12T11:52:48.669-07:00How to Avoid Insuretech Disruption<span style="font-family: "arial" , sans-serif; font-size: 12pt;">By Karen
Wolfe</span><br />
<span style="font-family: "arial" , sans-serif; font-size: 12pt;"></span><br />
<span style="font-family: "arial" , sans-serif; font-size: 12pt;"></span><i style="mso-bidi-font-style: normal;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">In insurance, those who hold the data, hold
potential power. Those who analyze the data and apply the knowledge control
their destiny.</span></span></span></i><br />
<i style="mso-bidi-font-style: normal;"><span style="font-family: "arial" , sans-serif;"></span></i><br />
<i style="mso-bidi-font-style: normal;"><span style="font-family: "arial" , sans-serif;"></span></i><span style="color: #231f20; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">“The
abundance of data – and the technology used to capture it - is driving profound
disruption in the relationship structure of the insurance industry. As the
traditional gatherers and guards of massive amounts of data, insurers face
threats from new, tech-savvy competitors who can adapt to changes more quickly.
</span></span></span><br />
<span style="color: #231f20; font-family: "arial" , sans-serif;"></span><br />
<span style="color: #231f20; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">There are very powerful trends
coming together to cause serious industry disruption. That can be a big threat,
but if insurers start responding now and embracing the change, it could also be
a big opportunity.”</span><a href="file:///C:/Users/karen/Documents/MedMetrics%20Blogs/How%20to%20Avoid%20InsureTech%20Disruption.docx" name="_ednref1" style="mso-endnote-id: edn1;" title=""><span class="MsoEndnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoEndnoteReference"><span style="color: #231f20; font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">[i]</span></span></span><!--[endif]--></span></span></a></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">What is Insuretech?</span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"></span></b><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="background: white; color: #222222; font-family: "arial" , sans-serif;">Google defines
Insurtech</span><span style="background: white; color: #222222; font-family: "arial" , sans-serif;"> as referring to the use of technology
innovations designed to squeeze out savings and efficiency from the current
insurance industry model. <span style="mso-bidi-font-weight: bold;">Insurtech</span> is
a portmanteau of “insurance” and “technology” that was inspired by the term
Fintech (Financial Technology).</span></span></span><br />
<br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">The problem</span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"></span></b><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Longstanding
reluctance to change is preventing many organizations in the Workers’ Comp industry from embracing new technology, especially
technology that streamlines processes and worker performance. However, this
approach is no longer sustainable. Simply stated, those who cling only to the
old-time culture and ways will be disrupted. Think Amazon or Uber.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><span style="color: #231f20; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">“Big Data and analytics are forcing insurers
to adjust their processes when it comes to collecting and using data. With the
expansion of the Internet of Things, sensor technology, machine learning and
artificial intelligence, there is more information available than ever before.”</span><a href="file:///C:/Users/karen/Documents/MedMetrics%20Blogs/How%20to%20Avoid%20InsureTech%20Disruption.docx" name="_ednref2" style="mso-endnote-id: edn2;" title=""><span class="MsoEndnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoEndnoteReference"><span style="color: #231f20; font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">[ii]</span></span></span><!--[endif]--></span></span></a></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Data, the asset</span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"></span></b><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Organizations
that continue to ignore the facts will wonder why they are no longer
competitive. Others who are open to new approaches using new technology will
experience positive results. It is a matter of attitude and willingness to try newer
methods.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Nevertheless,
insuretech need not be invasive or costly. To make a positive impact on
processes and outcomes, an organization must first take the position of
data-centeredness, believing data is its valued asset.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Step ahead of disruption</span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"></span></b><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Having accepted
the position that data is the organization’s valuable asset, accepting and incorporating
new technology requires focusing on only three basic initiatives: data quality,
data analysis, and intelligent application of the intelligence gained through
analytics.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Data quality</span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"></span></b><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">If data
is an asset, then its quality must be valued and protected. Using poor or
erroneous data never ends well. Information gained from poor quality data will
not improve an organization’s processes or outcomes, will lead to poor
decisions, and detrimental actions. Therefore, resources must be applied to
guaranteeing quality data input. Moreover, considerable resources may be needed
to improve historic data.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Over the
last twenty-five years organizations have been focused on collecting data, but
little attention has been paid to insuring the data is accurate and complete. Now
that must change. A data-centered organization will also guarantee its data is pristine.</span></span></span><br />
<br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Analytics</span></span></span></b><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">The second
initiative needed to avoid insuretech disruption is to analyze the organization’s
data. Collect and analyze all data over the previous five years. Methods such
as predictive analytics can be applied to gain greater understanding of the
organization, how well it operates, and what are the cost drivers both operationally
and at the transaction level. This is simply a matter if analyzing historic data
and monitoring concurrent data to reveal trends, threats, and possibilities. Know
thyself.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Intelligent knowledge application</span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"></span></b><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Having quality
data and analyzing it leads to the next critical step of designing intelligent
solutions to problems identified during the analysis phase. Apply the knowledge
gained to specific areas of need by creating “apps” that solve problems and
improve processes in the organization.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Alert the
right person when conditions or events pose a risk to the organization or work
product identified in the analysis phase. Deliver key intelligence to specific
individuals or groups at the exact time they need it for decision support. Facilitate
timely communication within the organization. Knowledge assistance provided at
the right time to the right persons saves time, creates accuracy, efficiency,
and increases profitability.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; line-height: 107%;">Stepping into the
world of insurtech and avoiding disruption is largely a matter of perspective
and attitude. It requires a view that data is an asset and when properly
managed, lets the organization define its destiny.</span></span></span>
<br />
<hr align="left" size="1" width="33%" />
<!--[endif]--><br />
<div style="mso-element: endnote-list;">
<div id="edn1" style="mso-element: endnote;">
<div class="MsoNormal" style="margin: 0in 0in 8pt;">
<a href="file:///C:/Users/karen/Documents/MedMetrics%20Blogs/How%20to%20Avoid%20InsureTech%20Disruption.docx" name="_edn1" style="mso-endnote-id: edn1;" title=""><span class="MsoEndnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoEndnoteReference"><span style="font-family: "calibri" , sans-serif; font-size: 11pt; line-height: 107%;">[i]</span></span><!--[endif]--></span></span></a><span style="font-family: "calibri";"> </span><span style="font-family: "arial" , sans-serif; font-size: 10pt; line-height: 107%;">Will
You Survive the Great InsureTech Disruption? <span style="color: #231f20;">James
Dodge, Senior Consultant, Advanced Analytics & Data Solutions, </span>Milliman<span style="color: #231f20;">.</span> Risk and Insurance. 6-27-17<o:p></o:p></span></div>
</div>
<div id="edn2" style="mso-element: endnote;">
<div class="MsoEndnoteText" style="margin: 0in 0in 0pt;">
<a href="file:///C:/Users/karen/Documents/MedMetrics%20Blogs/How%20to%20Avoid%20InsureTech%20Disruption.docx" name="_edn2" style="mso-endnote-id: edn2;" title=""><span class="MsoEndnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoEndnoteReference"><span style="font-family: "calibri" , sans-serif; font-size: 10pt; line-height: 107%;">[ii]</span></span><!--[endif]--></span></span></a><span style="font-size: x-small;"><span style="font-family: "calibri";"> </span><span style="font-family: "arial" , sans-serif;">Ibid.<o:p></o:p></span></span></div>
<div class="MsoEndnoteText" style="margin: 0in 0in 0pt;">
<span style="font-family: "arial" , sans-serif;"><o:p><span style="font-family: "calibri";"> </span></o:p></span></div>
<div class="MsoNormal" style="margin: 0in 0in 8pt;">
<i style="mso-bidi-font-style: normal;"><span style="font-family: "arial" , sans-serif; font-size: 12pt; line-height: 107%;">MedMetrics,
a WC insuretech company, leverages predictive analytics to provide WC claims
reps knowledge assistance by projecting probable ultimate medical losses,
automatically integrating claims and medical management to contain predictive
medical threats, and offering additional intelligent tools such as provider
performance analysis and diagnostic severity scoring. MedMetrics clients are
easily and affordably more accurate, efficient, and profitable.<o:p></o:p></span></i></div>
<div class="MsoEndnoteText" style="margin: 0in 0in 0pt;">
<span style="font-family: "arial" , sans-serif;"><o:p><span style="font-family: "calibri";"> </span></o:p></span></div>
</div>
</div>
Karen Wolfehttp://www.blogger.com/profile/01923783877091192483noreply@blogger.com0tag:blogger.com,1999:blog-406194502331574489.post-80973376995385565482017-05-25T09:53:00.003-07:002017-05-30T17:31:03.752-07:00Seek Counsel from the Data for WC Medical Management<span style="color: black; font-family: "arial" , sans-serif; font-size: 11pt; line-height: 107%;"><span style="color: black;"><o:p><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"><span style="font-family: "times new roman"; font-size: small;">
<span style="font-family: "arial" , "helvetica" , sans-serif;">by Karen Wolfe</span></span></span></span></o:p></span></span><br />
<span style="color: black; font-family: "arial" , sans-serif; font-size: 11pt; line-height: 107%;"><span style="color: black; font-size: small;"><o:p></o:p></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">“Given the avalanche of information that has become available to businesses over the past several years, data-driven decision-making (DDDM), the practice of basing business decisions on data analysis rather than intuition, has become a critical tool to help organizations reduce risk, avoid costly mistakes and take advantage of opportunities.”[1] In Workers’ Comp, there are scores of reasons to seek council from the data. </span><br />
<div class="MsoFootnoteText" style="margin: 0in 0in 0pt;">
<span style="color: black; font-family: "arial" , sans-serif; font-size: 11pt; line-height: 107%;"><span style="color: black;"><span style="color: black;"> </span></span></span></div>
<div class="MsoFootnoteText" style="margin: 0in 0in 0pt;">
<span style="color: black; font-family: "arial" , sans-serif; font-size: 11pt; line-height: 107%;"><span style="color: black;"> </span></span></div>
<div id="ftn1" style="mso-element: footnote;">
<span style="color: black; font-family: "arial" , sans-serif; font-size: 11pt; line-height: 107%;"><span style="color: black;"><span style="color: black;"><u><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Predictive Analytics</span></span></span></u></span></span></span></div>
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">Nevertheless, raw data must be analyzed to be useful. Predictive analytics looks for trends and patterns in historic data. Such analysis can predict probable ultimate medical costs in new claims when similar conditions occur. Predictive analytics uncovers cost drivers that might include organizational traits, timeliness of action, or specific serious injuries. Moreover, analysis of past performance by medical doctors offers decision support for selecting best providers going forward. These are only a few examples.</span><br />
<span style="color: black; font-family: "arial" , sans-serif; font-size: 11pt; line-height: 107%;">
</span><br />
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="color: black; font-family: "arial" , sans-serif; font-size: 11pt; line-height: 107%;"><span style="color: black;"></span> </span></div>
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">Data-driven decision-making in medical management is a powerful tool, providing knowledge and guidance for those who make direction-changing decisions in real time. Yet, all data-driven decision-making efforts are dependent on the quality and limitations of the data used.[2] Those relying on information provided by analytics must be confident the data is accurate and complete.</span><br />
<span style="color: black; font-family: "arial" , sans-serif; font-size: 11pt; line-height: 107%;">
</span><br />
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="color: black; font-family: "arial" , sans-serif; font-size: 11pt; line-height: 107%;"><span style="color: black;"></span> </span></div>
<span style="color: black; font-family: "arial" , sans-serif; font-size: 11pt; line-height: 107%;">
</span><br />
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="color: black; font-family: "arial" , sans-serif; font-size: 11pt; line-height: 107%;"><span style="color: black;"></span><u><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Data reliability</span></span></span></u></span></div>
<span style="color: black; font-family: "arial" , sans-serif; font-size: 11pt; line-height: 107%;">
</span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">If data quality is inconsistent, incomplete, or has errors, conclusions derived from it cannot be trusted by those who would rely on it for decision-making. For instance, medical provider performance analysis relies heavily on provider data accuracy. Missing data items such as NPI (National Provider Identifier from CMS, Centers for Medicare and Medicaid Services) prevents accurate individual or entity identification. Individual providers cannot be accurately distinguished. Still other data quality issues are concerning.</span><br />
<span style="color: black; font-family: "arial" , sans-serif; font-size: 11pt; line-height: 107%;">
<br />
</span><div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="color: black; font-family: "arial" , sans-serif; font-size: 11pt; line-height: 107%;"><span style="color: black;"></span> </span></div>
<span style="color: black; font-family: "arial" , sans-serif; font-size: 11pt; line-height: 107%;">
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="color: black;"></span><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Misspelling addresses creates duplicate
entities in the data, thereby skewing analysis. Some of the supporting data is
attributed to a provider name and address spelled one way and the rest of the
data is attributed to another that is spelled differently, but is actually
the same person. Separate files for the same provider prevent fair analysis of performance
because the data for both is incomplete.</span></span></span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="color: black;"></span> </div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="color: black;"></span><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Similarly, data omissions lead to difficulties
in interpreting the data. Missing key data elements such as medical provider
specialty can make the data ineffectual for evaluating performance.</span></span></span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="color: black;"></span> </div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="color: black;"></span><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Errors are often caused by manual data entry.
Years ago, typists competed for jobs based on how fast they could type a paragraph without
errors. Today’s data entry personnel should be evaluated on accuracy, as well. Make
accuracy a performance measurement.</span></span></span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="color: black;"></span> </div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="color: black;"></span><u><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Data quality</span></span></span></u></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<u><span style="color: black;"></span></u><span style="color: black;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">Often data is transmitted to an organization
from outside entities. Hard copy forms are translated to digital formats using </span></span><a href="http://searchcontentmanagement.techtarget.com/definition/OCR-optical-character-recognition"><span lang="EN" style="color: windowtext; mso-ansi-language: EN;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">optical character
recognition</span></span></a><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="mso-ansi-language: EN;">, OCR</span><span lang="EN" style="mso-ansi-language: EN;">. The organization
wanting to analyze the data for use in decision-making did not create the data,
but it should not fall victim to it. The organization should select critical
data elements and proceed to correct them in the data. The resources required
are easily justified by the end game: applying analytics to create accurate decision
support.</span></span></span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="mso-ansi-language: EN;"></span></span></span> </div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span lang="EN" style="mso-ansi-language: EN;"></span></span></span><u><span lang="EN" style="color: #323232; mso-ansi-language: EN;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Fix the flaws</span></span></span></u></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<u><span lang="EN" style="color: #323232; mso-ansi-language: EN;"></span></u><span lang="EN" style="color: #323232; font-size: 11.5pt;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Data-driven decision-making in WC medical management is powerful. Frontline
professionals and other stakeholders are made accurate and efficient. That means
costly mistakes and re-dos are avoided. Moreover, interventions and actions are
timely, all resulting in significant cost savings for the organization. If the
data producing knowledge and decision support is not accurate and complete, fix
it!<o:p></o:p></span></span></span></div>
<span style="font-family: "times new roman"; font-size: small;">
</span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: small;"><em>Karen Wolfe
is the founder and President of </em></span></span></span><a href="http://www.medmetrics.org/"><span style="color: #0563c1; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: small;"><em>MedMetrics</em></span></span></a><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: small;"><em>®, LLC, a Workers’
Compensation, predictive analytics-informed medical loss management and
technical services company. MedMetrics offers intelligent medical management
systems that link analytics to operations, thereby making insights actionable
and the results measureable. </em></span></span><a href="mailto:karenwolfe@medmetrics.org"><span style="font-family: "arial" , sans-serif;"><span style="color: blue; font-family: "arial" , "helvetica" , sans-serif; font-size: small;"><em>karenwolfe@medmetrics.org</em></span></span></a><span style="font-family: "arial" , sans-serif; font-size: 10pt;"> <o:p></o:p></span><br />
<span style="font-family: "times new roman"; font-size: small;">
</span><span style="font-family: "times new roman"; font-size: small;">
</span><hr align="left" size="1" width="33%" />
<span style="font-family: "times new roman"; font-size: small;">
<!--[endif]-->
</span><div style="mso-element: footnote-list;">
<div id="ftn1" style="mso-element: footnote;">
<div class="MsoFootnoteText" style="margin: 0in 0in 0pt;">
<a href="file:///C:/Users/Karen%20Wolfe/Documents/MedMetrics%20Blogs/Data-Driven%20Decision-Making%20in%20WC%20Medical%20Management.docx" name="_ftn1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "arial" , sans-serif; font-size: 10pt; line-height: 107%;"><span style="color: blue;">[1]</span></span></span><!--[endif]--></span></span></a><span style="font-size: x-small;">
Heires, K. Flaws in the Data. Risk Management. April 3, 2017. <o:p></o:p></span></div>
<span style="font-family: "times new roman"; font-size: small;">
</span></div>
<span style="font-family: "times new roman"; font-size: small;">
</span><a href="file:///C:/Users/Karen%20Wolfe/Documents/MedMetrics%20Blogs/Data-Driven%20Decision-Making%20in%20WC%20Medical%20Management.docx" name="_ftn2" style="mso-footnote-id: ftn2;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><span class="MsoFootnoteReference"><span style="font-family: "arial" , sans-serif; font-size: 10pt; line-height: 107%;"><span style="color: blue;">[2]</span></span></span><!--[endif]--></span></span></a><span style="font-size: x-small;">
Ibid.<o:p></o:p></span><br />
<span style="font-family: "times new roman"; font-size: small;">
</span><br />
<span style="font-family: "times new roman"; font-size: small;">
</span></div>
<span style="font-family: "times new roman"; font-size: small;">
</span></span><br />Karen Wolfehttp://www.blogger.com/profile/01923783877091192483noreply@blogger.com0tag:blogger.com,1999:blog-406194502331574489.post-4755385329755286252017-04-14T09:07:00.000-07:002017-04-14T09:08:41.173-07:00How to Monetize Intelligent WC Medical Management<span style="font-family: "arial";">by Karen Wolfe</span><span style="font-family: "arial";"><span style="mso-tab-count: 1;"> </span><i style="mso-bidi-font-style: normal;"><span style="font-size: 9pt;"><o:p></o:p></span></i></span><br />
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-family: "arial"; font-size: large;">”If data is the currency of the new digital economy, then organizations
that know how to monetize data will generate the highest returns. They will
make better decisions that lower costs, grow customer loyalty, and increase
revenues.”</span><a href="file:///C:/Users/Karen%20Wolfe/Documents/MedMetrics%20Blogs/How%20to%20Monetize%20Your%20Intelligent%20WC%20Medical%20Management.docx" name="_ftnref1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: blue; font-size: large;">[1]</span></span></span><!--[endif]--></span></span></a><span style="font-family: "arial";"></span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-family: "arial"; font-size: large;"></span> </div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-family: "arial"; font-size: large;">Over the past twenty-five years, the Workers’ Comp industry has
collected vast amounts of data. Moreover, organizations within the industry
have easy access to their most valuable asset: their data. Their challenge now
is to monetize the data and profit from it.</span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-size: large;"></span> </div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-family: "arial"; font-size: large;">Experts say medical costs now amount to 60% of claim costs in Workers’
Comp. If true, organizations should be charging ahead to find ways to optimize
medical loss management and monetize their data for profit.</span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-size: large;"></span> </div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial"; font-size: large;">Data integration</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-family: "arial"; font-size: large;">The first step toward monetizing medical data is to integrate data from
disparate data silos. All bill review, claims system, pharmacy (PBM) and other
relevant data should be integrated at the claim level to gain a full picture of
individual claims. Once integrated, predictive analytics methodologies are
applied to covert the data to usable information.</span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-size: large;"></span> </div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial"; font-size: large;">Past is prologue</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-family: "arial"; font-size: large;">What happened in the past is a good indicator of what will occur in the
future when similar conditions appear. Organizational culture, protocol, and
individual preferences are consistent influencers. Consequently, data gathered
from other organizations may offer inaccurate results.</span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-size: large;"></span> </div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-family: "arial"; font-size: large;">Analyze historic data using predictive analytics to discover conditions
that are cost drivers or cost accelerators. Uncover trends. What conditions or
combinations initiate or perpetuate high cost situations? Where are the gaps in
timing in operational flow? What actions encourage positive or negative claim
resolution? Finally, the information must be made actionable.</span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-size: large;"></span> </div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial"; font-size: large;">Inform stakeholders </span></b></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-family: "arial"; font-size: large;">Portray the predictive analytics-informed information for claim
stakeholders in timely, informative notifications when risk situations occur.
An example of this is a diagnosis of a comorbidity such as diabetes appearing
in the data long after the date of loss. Predictive analytics has determined
the comorbidity of diabetes adds complexity and cost to claims, therefore an
alert is generated and key Information is conveyed to appropriate persons.</span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-size: large;"></span> </div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial"; font-size: large;">Probable ultimate medical costs</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-family: "arial"; font-size: large;">Based on predictive analytics, the probable ultimate medical costs for
the claim are portrayed for the claims rep along with other key information
regarding the claim in question. The claims rep adjusts medical reserves
accordingly and moves on. Time is saved and accuracy is optimized.</span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-size: large;"></span> </div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-family: "arial"; font-size: large;">At the same time, the predictive analytics-informed system automatically notifies the nurse case manager based on the organization’s
referral protocol. The claims rep is informed of the referral but is not
required to take action.</span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-size: large;"></span> </div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-family: "arial"; font-size: large;">Similar claim information is presented to the nurse case manager for
quick review, thereby integrating and coordinating claims and nurse case
management initiatives.</span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-size: large;"></span> </div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial"; font-size: large;">Monetize medical management</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-family: "arial"; font-size: large;">Data is made intelligent and can be monetized through predictive
analytics combined with a timely information delivery system. Searching for
decision-support information takes time and is inefficient. Manually entering
data is time-consuming, annoying, and often inaccurate. On the other hand,
intelligent information delivered appropriately is monetized as claim
stakeholders make informed decisions quickly, effortlessly, and accurately
without need for data gathering and data entry.</span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-size: large;"></span> </div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-family: "arial"; font-size: large;">Projected probable ultimate claim cost with comprehensive supportive
information displayed for claims reps does not require data search or data
entry. Even less-experienced adjusters are accurate and efficient. Accuracy and
efficiency is optimized, productivity is increased, and profitability follows.
Moreover, early intervention through timely alerts allows for action before further
damage is incurred.</span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-size: large;"></span> </div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-family: "arial"; font-size: large;">Medical loss management is also monetized by the ability to objectively
measure claim cost savings. Having projected the ultimate medical costs for a
claim, quantifiable cost savings are available at claim closure due to
coordinated medical management initiatives. Monetization is realized through
client satisfaction, customer loyalty, and client retention. Moreover, the
story is proof of value serving the organization’s strategic competitive
advantage.</span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-size: large;"></span> </div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial"; font-size: large;">Intelligent medical management</span></b></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-family: "arial"; font-size: large;">Organizations that monetize their data have greater returns, including
return on investment. The intelligent medical management system is monetized
internally and externally, thereby paying for itself. Such statements are
familiar as sales platitudes, but with intelligent medical management, positive
results are objectively measured. Savings are greater than the cost.</span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
</div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<hr align="left" size="1" width="33%" />
<!--[endif]--><br />
<div style="mso-element: footnote-list;">
<div id="ftn1" style="mso-element: footnote;">
<div class="MsoFootnoteText" style="margin: 0in 0in 0pt;">
<a href="file:///C:/Users/Karen%20Wolfe/Documents/MedMetrics%20Blogs/How%20to%20Monetize%20Your%20Intelligent%20WC%20Medical%20Management.docx" name="_ftn1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: blue;">[1]</span></span></span><!--[endif]--></span></span></a><span style="font-family: "arial";"> Eckerson, W. How to Monetize Data: Strategies for
Creating Data-Driven Applications. Eckerson-How-to-monetize-data.pdf Zoomdata.
March, 2016.<o:p></o:p></span></div>
</div>
</div>
<br />
<span style="font-family: "arial" , sans-serif;">K<i>aren Wolfe is the founder and President of </i></span><a href="http://www.medmetrics.org/"><i><span style="color: #0563c1; font-family: "arial" , sans-serif;">MedMetrics</span></i></a><i><span style="font-family: "arial" , sans-serif;">®, LLC, a Workers’ Compensation, predictive analytics-informed medical loss management and technical services company. MedMetrics offers intelligent medical management systems that link analytics to operations, thereby making insights actionable and the results measureable. </span></i><a href="mailto:karenwolfe@medmetrics.org"><i><span style="font-family: "arial" , sans-serif;"><span style="color: blue;">karenwolfe@medmetrics.org</span></span></i></a><span style="font-family: "arial" , sans-serif;"> </span><!--[if !supportFootnotes]--></div>
Karen Wolfehttp://www.blogger.com/profile/01923783877091192483noreply@blogger.com0tag:blogger.com,1999:blog-406194502331574489.post-79636923348295071252017-03-30T10:39:00.000-07:002017-03-30T11:12:37.230-07:00Intelligent WC Medical Management, a Process for Efficiency and Measured Results<span style="font-family: "arial";">by Karen Wolfe</span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Technology in Workers’ Comp is hardly
new, but new ways to infuse technology and predictive analytics into the claims
and medical management processes can significantly improve accuracy,
efficiency, outcomes, and, importantly, profitability. Well-designed technology that streamlines
operational flow, provides key knowledge to the right stakeholders at the right
time, promotes efficiency, and generates measureable savings is formidable. The
system is intelligent and includes these key components:</span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">1.<span style="font-family: "times new roman"; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> </span></span></span><!--[endif]-->Predictive analytics</span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">2.<span style="font-family: "times new roman"; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> </span></span></span><!--[endif]-->Data monitoring</span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">3.<span style="font-family: "times new roman"; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"> </span></span></span><!--[endif]-->Knowledge for decision support</span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Predictive
analytics</span></span></b><br />
<b style="mso-bidi-font-weight: normal;"></b><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Predictive analytics is the foundation
for creating an intelligent medical management process. Analysis of historic
data to understand the risks and cost drivers is the basis for an intelligent
medical management system. For the risks identified, the organization sets its
standards and priorities for which stakeholders are automatically alerted to those
specific conditions in claims as they occur.</span></span><br />
<br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">The stakeholders are usually claims reps
and nurse case managers but others inside or outside the organization can be
alerted, such as upper management or clients, depending upon the
situation and the organization’s goals. Upper management establishes specific
action procedures for specified conditions or situations, thereby creating consistent
procedures that can be measured against outcomes.</span></span><br />
<br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Data
monitoring</span></span></b><br />
<b style="mso-bidi-font-weight: normal;"></b><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Incoming data must be updated and
monitored continuously. Random or interval monitoring leaves gaps in important
claim knowledge that is overlooked until the next monitoring session. The damage
may have escalated by then. With continuous data monitoring, everything is
reviewed continually so nothing is missed. When the data in a claim matches the
conditions outlined by the predictive modeling, an alert is sent to the
stakeholder so action or intervention is initiated.</span></span><br />
<br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Some say the stakeholders will not
comply with such a structured program because they resist being directed. To
solve that problem, accountability procedures in the form of audit trails in
the system act as overseer. At any point, management can view what alerts have
been sent, to whom they were sent, for what claim, and for what reason, thereby
observing participation and supporting accountability.</span></span><br />
<br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Knowledge
for decision support</span></span></b><br />
<b style="mso-bidi-font-weight: normal;"></b><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">The alerts sent offer collected knowledge
about the claim needing attention so the stakeholder is not forced to search for
information before deciding upon an action. The reason the alert was triggered,
detailed claim history including medical costs paid to date is displayed for alert
recipients. Importantly, the projected costs for a claim with similar characteristics
are portrayed, making reserving adjustments easy and accurate.</span></span><br />
<br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">The projected ultimate medical costs for
the identified claim is portrayed for the claims rep based on the analytics,
thereby providing decision support for adjusting reserves. Data entry into the system is never
needed, therefore, accuracy and efficiency is optimized.</span></span><br />
<br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">At the same time, a nurse case manager is
automatically notified of the situation if indicated by the organization’s rules in the system
and is informed with the same claim detail. Now the case manager and claims rep
are collaborating to mitigate the costs for this claim. They know the projected
ultimate medical cost for the claim and the projected duration of the claim so
they have a common and concrete target to challenge. Moreover, improvements on
the projections offer objective and defensible cost savings analysis.</span></span><br />
<br />
<span style="font-size: 10pt;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Predictive analytics combined with
properly designed technology to create an intelligent medical management
process establishes a distinct advantage. Knowledge made available at the
appropriate time for the right people leads to efficiency and accuracy. Early,
intelligent intervention drives better results.<span style="mso-spacerun: yes;">
</span>Stakeholders coordinate efforts to mitigate the claim, working toward a
shared goal. Finally, knowledge provided for decision-support positions for measureable,
objective, reportable savings at claim closure.</span></span></span><br />
<span style="font-size: 10pt;"></span><br />
<span style="font-size: 10pt;"></span><span style="font-family: "arial" , sans-serif;">K<i>aren Wolfe
is the founder and President of </i></span><a href="http://www.medmetrics.org/"><i><span style="color: #0563c1; font-family: "arial" , sans-serif;">MedMetrics</span></i></a><i><span style="font-family: "arial" , sans-serif;">®, LLC, a Workers’
Compensation, predictive analytics-informed medical management and technical
services company. MedMetrics offers online apps that link analytics to
operations, thereby making insights actionable and the results measureable. </span></i><a href="mailto:karenwolfe@medmetrics.org"><i><span style="font-family: "arial" , sans-serif;"><span style="color: blue;">karenwolfe@medmetrics.org</span></span></i></a><span style="font-family: "arial" , sans-serif; font-size: 10pt;"> <o:p></o:p></span><br />
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-size: 10pt;"><o:p><span style="font-size: small;"> </span></o:p></span></div>
Karen Wolfehttp://www.blogger.com/profile/01923783877091192483noreply@blogger.com0tag:blogger.com,1999:blog-406194502331574489.post-16458366013968340062017-02-21T11:43:00.002-08:002017-02-22T10:19:24.627-08:00Proof of Value for Workers' Comp Medical Management<span style="font-family: "arial";">by Karen Wolfe</span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><br />
<span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;">Everyone knows the bulk of Workers’ Comp
costs now are medical. Claims reps and nurse case managers handle injured
workers and their medical costs with utmost care. Anecdotally, their work saves
time and money. The problem is that concrete evidence of their value has been elusive—until
now.</span></span></span><br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></u><br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Magic?</span></span></u><br />
<u></u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">How can costs avoided and time saved be
measured? It’s like pulling invisible rabbits from a magician’s hat. It should
be awe-inspiring, but what really happened? Quantifying what did not happen is
usually impossible. However, quantifying and measuring savings is completely feasible
when a different approach using predictive analytics is used.</span></span><br />
<br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">The real magic</span></span></u><br />
<u></u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">The Workers’ Comp industry does not readily
embrace change or innovation. That is changing as pressure increases to become
more efficient to sustain profitability as resources shrink. The best approach
to meeting this challenge is incorporating advanced technical strategies such
as predictive analytics that are designed to support and streamline the
business process and make workers smarter. The collateral benefit is being able
to objectively measure and report savings.</span></span><br />
<br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Solution design</span></span></u><br />
<u></u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">The solution is to extensively analyze
the organization’s historic data using predictive analytics and deliver the
insights in the form of actionable information to all the stakeholders
including claims reps, medical managers, and other decision-makers. Just a few
steps are needed including data analysis, data monitoring, informing and integrating
the efforts of stakeholders, and then measuring the savings. The first and most
critical initiative is analyzing historic data using predictive analytics
methodologies.</span></span><br />
<br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Predictive analytics</span></span></u><br />
<u></u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Analyzing historic data utilizes
predictive analytics methodologies. Deeply analyze the organization’s data to
identify cost drivers, actions taken, and outcomes. Organizations differ in
their client bases so the kind of injuries they experience varies.</span></span><br />
<br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Organizations are also unique because
they develop distinctive internal and cultural processes regarding claims handling and
medical management. Therefore, an organization’s data is the most meaningful
data in understanding future costs. Because of the differentiating factors, using
others’ data, regardless of how large the database, can mislead.</span></span><br />
<br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Monitor the data</span></span></u><br />
<u></u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Situations and conditions found in the
past are likely to recur. Once the risks are identified in historic data, they
can be searched programmatically in current data through continuous data
monitoring. When problematic situations occur in the data, appropriate responses
and interventions are mobilized immediately. The insights are delivered to
medical management stakeholders, including claims reps, medical case managers, senior
management, and others as appropriate. The knowledge delivered is structured to
assist them in decision support and coordinating efforts.</span></span><br />
<br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Deliver insights</span></span></u><br />
<u></u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Risk information in claims is delivered
concurrently to stakeholders so they can make early and sound decisions, then initiate
appropriate action. Importantly, all medical management participants receive
similar information so initiatives are coordinated and integrated, thereby implementing
strong, multi-disciplinary approaches.</span></span><br />
<br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Reserving</span></span></u><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; line-height: 107%;">When risk conditions in claims are identified in this manner it means
reserves in that claim need attention as well. </span> When events and
conditions in claims change indicating a need for more intense medical
management, reserving should also be addressed. Based on predictive analytics, the
probable ultimate medical costs are projected and portrayed for claims reps,
thereby providing key knowledge to support appropriate action.</span></span><br />
<br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Coordination impact</span></span></u><br />
<u></u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Data monitoring identifies claims with
risk conditions concurrently and informs the stakeholders immediately. Intervention
efforts are coordinated between claims reps, medical case managers, and others,
providing broad-based, integrated initiatives leading to improved results. Savings are gained through proactive, coordinated intervention
by professionals who are offered key information for decision support making
them accurate, efficient, and effective.</span></span><br />
<br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Measure savings</span></span></u><br />
<u></u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">When claims are closed, objective savings
are measured by comparing projected performance based on predictive analytics
with what was accomplished through proactive, integrated initiatives across all
medical management participants. The calculations are quantifiable and
objective.</span></span><br />
<br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Outsource </span></span></u><br />
<u></u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">The simplest and most rewarding approach
is to outsource this process to a knowledgeable medical analytics company. Internal
processes need not change, but professionals and business processes are made more
accurate and efficient—a win for the organization, its employees, and its
clients.</span></span><br />
<br />
<span style="font-size: 12pt;"><span style="font-family: "arial";"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">Technology is far less expensive than
people. When it is designed to assist professional workers by making them more accurate
and efficient, the return on investment is profound.</span> <o:p></o:p></span></span><br />
<br />
<span style="font-family: "arial" , sans-serif;">K<i>aren Wolfe
is the founder and President of </i></span><a href="http://www.medmetrics.org/"><i><span style="color: #0563c1; font-family: "arial" , sans-serif;">MedMetrics</span></i></a><i><span style="font-family: "arial" , sans-serif;">®, LLC, a Workers’
Compensation, predictive analytics-informed medical management and technical
services company. MedMetrics offers online apps that link analytics to
operations, thereby making insights actionable and the results measureable. </span></i><a href="mailto:karenwolfe@medmetrics.org"><i><span style="font-family: "arial" , sans-serif;"><span style="color: blue;">karenwolfe@medmetrics.org</span></span></i></a><span style="font-family: "arial" , sans-serif;"> <o:p></o:p></span><br />
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-size: 12pt;"><o:p> </o:p></span></div>
Karen Wolfehttp://www.blogger.com/profile/01923783877091192483noreply@blogger.com0tag:blogger.com,1999:blog-406194502331574489.post-54101386395512139382017-02-07T10:05:00.001-08:002017-02-07T10:07:52.994-08:00Will Watson Replace Workers' Comp Professionals?<span style="font-size: 12pt;"><span style="font-family: "arial";">by Karen Wolfe</span></span><br />
<span style="font-size: 12pt;"></span><br />
<span style="font-size: 12pt;"></span><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">A recent post in LinkedIn noted the
Japanese firm, Fukokui Mutual Life Insurance has replaced more than thirty
office workers with artificial intelligence.</span><a href="file:///C:/Users/Karen%20Wolfe/Documents/MedMetrics%20Blogs/Keep%20WC%20Professionals%20by%20Making%20Them%20Smarter.docx" name="_ftnref1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: blue; font-family: "arial" , "helvetica" , sans-serif; font-size: large;">[1]</span></span></span><!--[endif]--></span></span></a><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"> The Artificial
Intelligence (AI) replacement in this case is the famed IBM Watson. Watson, or
one of its doubles, is in fact impacting nearly all industries in multiple ways.
Eliminating workers is the paramount goal. But could Watson replace workers in
Workers’ Comp?</span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span><br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">AI</span></span></u><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">AI has been around for decades but now
with advanced technology, it has fully caught on and its applications are
widely varied. AI is what drives driverless vehicles and operates machinery
sans human involvement. Short of that and more practically, AI machine
technology is used to enhance worker productivity, accuracy, and efficiency. Importantly,
AI should never reach Workers’ Comp if more pragmatic, technology-based
strategies are implemented now.</span></span><br />
<br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Wake-up call</span></span></u><br />
<u></u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Replacing Workers’ Comp professionals
with Watson or its double is not feasible at this point or hopefully, ever. The
possibility of replacement by the likes of Watson should not panic anyone in
the Workers’ Comp industry, at least not now. Yet, it is a wake-up call to the
industry.</span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span><br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">W</span></span><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">atson in WC</span></span></u><br />
<u></u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Imagine injured workers navigating the
Workers’ Comp system without claims adjusters and medical case managers.
Picture Watson managing claims. It could make payments without difficulty, and
even review the bills effectively. Watson could also determine which claims are
the most challenging and refer them to medical case management.</span></span><br />
<br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Stop there!</span></span><br />
<br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Watson as case manager</span></span></u><br />
<u></u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Envisioning Watson as medical case
manager is a real stretch. Human interaction is central to medical case
management effectiveness. Likewise, Watson delivering claim management services
without dialogue with the claimant would be spotty and unpleasant at best. Accuracy
and efficiency under Watson management could be nearly perfect, but claim
adjusting relies heavily on human interaction. Injured workers managed by
Watson would feel victimized in a heartless system. The only recourse would be
to litigate. Watson might have trouble with that.</span></span><br />
<br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">While replacing professionals with
technology like Watson is going too far, it should prompt Workers’ Comp payers
to actively engage current technology to improve processes and outcomes—just to
keep up. Clearly, the momentum in every industry is more technology in order to
gain efficiency and Workers’ Comp cannot afford to lag behind. To stay in the game,
technology designed to assist workers with task-relevant knowledge and decision
support that makes them more accurate, more efficient, and, yes, smarter is crucial.</span></span><br />
<br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Dodging Watson</span></span></u><br />
<u></u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Watson will replace health insurance
industry administrative workers fairly easily. Essentially, bills are paid if
they match the benefit plan and the treating doctor is in the PPO. However, the
Workers’ Comp industry is very different from general health and much more
complex. The question is how can the Workers’ comp industry optimize efficiency
and productivity without discarding its professionals and alienating injured
workers? The answer is to apply currently available predictive analytics
technology to make WC professionals smarter, more accurate, and highly
efficient. Of course, that also spells profitability for the organization.</span></span><br />
<br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Knowledge assistance</span></span></u><br />
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<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Apply predictive analytics to understand
historic data and the cost drivers inherent in it. Monitor the data
continuously to identify risk conditions as they occur. Create apps that inform
claims reps of conditions and events in claims that need attention in real time
so action is early and proactive.</span></span></div>
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<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Assist claims reps by providing
information for decision support such as the probable ultimate medical reserve
amount for a claim. Time and effort is saved, while accuracy and efficiency is gained.
Rather than laboring with decisions such as adjusting reserves, a timely and
accurate projection is presented, thereby optimizing efficiency.</span></span></div>
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<span style="font-size: 12pt;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Similarly, relevant information should
be available for medical case managers so they can avoid searching for claim information
and status. Timely alerts and shared information promote collaboration and
integration of efforts between claims and case management decision-makers in
the organization. Watson is thwarted.<o:p></o:p></span></span></span></div>
<br />
<span style="font-family: "arial" , sans-serif; font-size: 10pt;">K<i>aren Wolfe
is the founder and President of </i></span><a href="http://www.medmetrics.org/"><i><span style="color: #0563c1; font-family: "arial" , sans-serif; font-size: 10pt;">MedMetrics</span></i></a><i><span style="font-family: "arial" , sans-serif; font-size: 10pt;">®, LLC, a Workers’
Compensation, predictive analytics-informed medical management and technical
services company. MedMetrics offers online apps that link analytics to
operations, thereby making insights actionable and the results measureable. </span></i><a href="mailto:karenwolfe@medmetrics.org"><i><span style="font-family: "arial" , sans-serif; font-size: 10pt;"><span style="color: blue;">karenwolfe@medmetrics.org</span></span></i></a><span style="font-family: "arial" , sans-serif; font-size: 10pt;"> <o:p></o:p></span><br />
<br />
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<span style="font-size: 12pt;"><o:p> </o:p></span></div>
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<span style="font-size: 12pt;"><o:p> </o:p></span></div>
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<o:p> </o:p></div>
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<span style="font-size: 12pt;"><o:p> </o:p></span></div>
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<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt; text-align: justify;">
<a href="file:///C:/Users/Karen%20Wolfe/Documents/MedMetrics%20Blogs/Keep%20WC%20Professionals%20by%20Making%20Them%20Smarter.docx" name="_ftn1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="font-size: 10pt;"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "arial" , sans-serif; font-size: 10pt; line-height: 107%;"><span style="color: blue;">[1]</span></span></span><!--[endif]--></span></span></span></a><span style="font-size: 10pt;"><span style="font-family: "arial";"> Japanese company replaces office workers with
artificial intelligence. LinkedIn. 1-25-17.<o:p></o:p></span></span></div>
<div class="MsoFootnoteText" style="margin: 0in 0in 0pt;">
<a href="https://www.theguardian.com/technology/2017/jan/05/japanese-company-rep-laces-office-workers-artificial-intelligence-ai-fukoku-mutual-life-insurance?CMP=share_btn_link"><span style="color: blue; font-family: "arial"; font-size: x-small;">https://www.theguardian.com/technology/2017/jan/05/japanese-company-rep-laces-office-workers-artificial-intelligence-ai-fukoku-mutual-life-insurance?CMP=share_btn_link</span></a><o:p></o:p></div>
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Karen Wolfehttp://www.blogger.com/profile/01923783877091192483noreply@blogger.com0tag:blogger.com,1999:blog-406194502331574489.post-90648082383621670892017-01-20T09:39:00.000-08:002017-01-23T08:51:01.537-08:00Making the WC Medical Management Auto Pilot Smart<span style="font-size: 12pt;"><span style="font-family: "arial";">by Karen Wolfe</span></span><br />
<span style="font-size: 12pt;"></span><br />
<span style="font-size: 12pt;"></span><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">Medical management in Workers’ Comp has
continued essentially unchanged for decades. The rationale for medical case management
services continues to be valid, yet the processes guiding it have remained unchanged.
As Ron Skrocki suggests, we need to get case management off auto pilot.</span><a href="file:///C:/Users/Karen%20Wolfe/Documents/MedMetrics%20Blogs/Making%20the%20Medical%20Management%20Autopilot%20Smart.docx" name="_ftnref1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #08398f; font-family: "arial" , "helvetica" , sans-serif; font-size: large;">[1]</span></span></span><!--[endif]--></span></span></a><u></u><br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span></u><br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">Auto pilot challenge</span></u><br />
<u></u><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">The auto pilot primarily refers to doing things
the same way they have always been done. Improvements that might be achieved
are unknown because the processes have not been analyzed, challenged, and
redesigned. How case management is mobilized, why, and when needs review.
Moreover, upgrading the medical management process with current technology is
imperative.</span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">For instance, claims adjusters decide
when and for what reason medical case management is needed. How structured are
these referrals? Are they proactive, consistent, and timely? How do they reflect
the organization’s business standards?<span style="mso-spacerun: yes;">
</span>Without business process standards, the old auto pilot remains in control.
But what if the auto pilot were made smart? What if processes were made
consistently and accurately actionable?</span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span><br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">Making the auto pilot smart</span></u><br />
<u></u><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">The first step is to educate the medical
management process using predictive analytics to assess the organization’s medical
loss history. Every organization is unique in its mix of medical losses, how
costly they are, and the internal processes used to mitigate them. Predictive
analytics should be implemented to examine the organization’s historic data, uncover its medical loss cost drivers, and past processes.</span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span><br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">Business process standards</span></u><br />
<u></u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Use the new knowledge to establish
organizational process standards by carving out the medical loss diagnoses,
comorbidities, and conditions that are of highest risk and for which the
organization wants immediate action. Establish in the business process
standards the persons or positions in the organization that will be notified for
each kind of condition. Who will be notified and held accountable for
addressing each issue?</span></span><br />
<br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Automate</span></span></u><br />
<u></u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Now that senior
management knows what conditions in claims are of highest risk and in need of
immediate attention, create a system that continually monitors the data,
tagging those risk conditions as they occur. The condition might be obvious,
especially at claim opening or it might slip into the data at any point. The
subtle ones are easily missed when relying on auto pilot methods.</span></span><br />
<br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Alert
stakeholders</span></span></u><br />
<u></u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Part of automation
is automatically alerting the appropriate persons when a risk condition occurs
in a claim. When establishing business process standards, pre-identify all
stakeholders who should be alerted for each risk condition. Multiple
stakeholders can be notified, even beyond the claims rep and the nurse case
manager. No guessing. No relying on memory to engage case management. Moreover<span style="color: red;">, </span>claims reps can also be notified of the need to
address reserving at the same time.</span></span><br />
<br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Alert for
reserving</span></span></u><br />
<u></u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">The predictive
analytics-informed structured process has an even broader positive impact on the
organization. When the identified medical loss risk conditions
occur in claims and are tagged by the system, reserves probably need attention,
as well. The claims rep is alerted and the system provides comprehensive
knowledge assistance for claims professionals to know how to quickly and
accurately adjust reserves.</span></span><br />
<span style="font-family: "arial"; font-size: large;"></span><br />
<span style="font-family: "arial"; font-size: large;"><u>Probable ultimate medical reserve amount</u></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">The system
projects and displays the probable ultimate medical reserve amount for that
claim based on the predictive analytics. Claim
detail and projections portrayed eliminate the need to search for additional
information. Claim documentation and projections displayed make it simple to
complete the reserve adjustment. The organization’s business process impact of
medical loss management is made broader in scope, thereby more powerful,
accurate, and effective.</span></span><br />
<br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Coordinated power
play</span></span></u><br />
<u></u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">When the medical case
manager is automatically notified of risk conditions along with the claims rep,
coordinated initiatives can be mobilized. All appropriate resources are brought to
bear early and intentionally resulting in improved outcomes. Moreover, the process
delivers objective savings.</span></span><br />
<br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">$ Calculate
savings</span></span></u><br />
<u></u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">The structured medical
management process generates calculated objective savings at claim closure
based on the projected ultimate medical reserve amount and real-time integrated,
proactive medical management initiatives. Calculating savings is accurate and
easy, yet concrete and defensible.</span></span><br />
<br />
<u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Turn off the
auto pilot</span></span></u><br />
<u></u><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">The traditional
auto pilot medical management process is undefined and inconsistently
implemented. Measureable savings are elusive. The Workers’ Comp industry must turn
off its medical management auto pilot and step up to this accurate and
effective structured business process approach.</span></span><br />
<br />
<span style="font-family: "arial" , "helvetica" , sans-serif;">K<i>aren Wolfe is
the founder and President of </i></span><a href="http://www.medmetrics.org/"><i><span style="color: #0563c1;"><span style="font-family: "arial" , "helvetica" , sans-serif;">MedMetrics</span></span></i></a><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><i><span style="font-size: small;">®, LLC, a Workers’
Compensation, predictive analytics-informed medical management and technical
services company. MedMetrics offers online apps and alerts that link analytics
to operations, thereby making them actionable and measureable. We don’t do
medical management. We make your medical management initiatives more powerful.
karenwolfe@medmetrics.org</span></i> </span></span>
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<a href="file:///C:/Users/Karen%20Wolfe/Documents/MedMetrics%20Blogs/Making%20the%20Medical%20Management%20Autopilot%20Smart.docx" name="_ftn1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "arial" , sans-serif; font-size: 10pt; line-height: 107%;"><span style="color: #08398f;">[1]</span></span></span><!--[endif]--></span></span></a><span style="font-size: x-small;"><span style="font-family: "arial";">
Skrocki, R. Getting Case Management Off Auto Pilot. WC Magazine. The CLM. 2015<o:p></o:p></span></span></div>
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Karen Wolfehttp://www.blogger.com/profile/01923783877091192483noreply@blogger.com0tag:blogger.com,1999:blog-406194502331574489.post-57779762391418540352016-12-13T10:41:00.004-08:002016-12-14T07:25:35.859-08:00Power-down WC Medical Costs by Identifying Comorbidities Early and Often<span style="font-family: "arial";">by Karen Wolfe</span><br />
<br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: small;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">It just makes sense. When an injured worker has an underlying medical condition, recovery is compromised in one way or another. The case will be more complex and it is likely to have a longer duration, higher severity scores, and cost more. A recent article published by Denise Johnson in <u>Claims Journal</u> describes how identifying comorbidities early can help control Workers' Comp claim costs.</span><a href="file:///C:/Users/Karen%20Wolfe/Documents/MedMetrics%20Blogs/Power-down%20WC%20Medical%20Costs%20by%20Identifying%20Comorbidities%20Early%20and%20Often.docx" name="_ftnref1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="line-height: 107%;"><span style="color: #08398f; font-family: "arial" , "helvetica" , sans-serif; font-size: large;">[1]</span></span></span><!--[endif]--></span></span></a></span><br />
<span style="font-family: "arial";"></span><br />
<span style="font-family: "arial";"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><strong>Common comorbidities</strong></span></span></span><br />
<span style="font-family: "arial";"><span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;">Johnson identifies common comorbidities to watch for including obesity, diabetes, hypertension, and depression. Certainly these are the most common conditions that impact claims, yet there are many more.</span></span></span><br />
<span style="font-family: "arial"; font-size: large;"></span><br />
<span style="font-family: "arial"; font-size: large;">For instance, a pregnant injured worker will require careful medical management. Pregnancy should be considered a comorbidity and managed closely. Other examples include HIV, hepatitis C, cardiac disease, and chronic pulmonary disease. The important thing is to identify the comorbid conditions in claims so they are monitored carefully and referred to nurse case management early. Nevertheless, discovering underlying comorbidities can be hit or miss.</span><br />
<span style="font-family: "arial"; font-size: large;"></span><br />
<span style="font-family: "arial"; font-size: large;"><strong>Diagnoses in the data</strong></span><br />
<span style="font-family: "arial"; font-size: large;">Comorbid diagnoses can be found in the data--usually. Treating doctors can include the comorbid diagnosis in the list of diagnoses on the bill, but sometimes they do not. They might consider a general health problem irrelevant to a Workers' Comp claim, yet it might be critical.</span><br />
<span style="font-family: "arial"; font-size: large;"></span><br />
<span style="font-family: "arial";"><span style="font-size: large;"><strong>Timing in the data</strong></span></span><br />
<span style="font-family: "arial"; font-size: large;">Reviewing diagnoses in a claim by the date they were added can be revealing. A diagnosis such as diabetes or obesity can appear weeks after the injury occurred and well into the treatment process. Moreover, when in the course of treatment a diagnosis appears can be enlightening and deserves attention.</span><br />
<span style="font-family: "arial"; font-size: large;"></span><br />
<span style="font-family: "arial"; font-size: large;">Some comorbid conditions appear late in the data because they are newly discovered or the treating doctor becomes aware of them during the course of treatment. An example is discovering a diagnosis for a mental disorder in the data long after the actual injury.</span><br />
<span style="font-family: "arial"; font-size: large;"></span><br />
<span style="font-family: "arial"; font-size: large;">A diagnosis of a mental disorder might result from delayed or unsuccessful recovery and the patient acts out in frustration. Or the late diagnosis might imply previously unrecognized psycho-social factors. Nevertheless, the data should be monitored continually to tag any diagnosis that creeps into the claim picture at any point.</span><br />
<span style="font-family: "arial"; font-size: large;"></span><br />
<span style="font-family: "arial"; font-size: large;"><strong>Pre-emptive information</strong></span><br />
<span style="font-family: "arial"; font-size: large;">When comorbid, or any apparently unrelated diagnosis appears later in a claim, it could be a pre-emptive signal of poor response to treatment or even impending litigation. Monitoring the data continually to uncover new diagnoses is essential to avoid missing subtle issues.</span><br />
<span style="font-family: "arial"; font-size: large;"></span><br />
<span style="font-family: "arial"; font-size: large;"><strong>Smart data</strong></span><br />
<span style="font-family: "arial"; font-size: large;">Data can be made smarter by the format and mechanism in which it is presented to those managing the claim. The manner in which diagnostic data is portrayed for claims reps and medical managers can be not only informative, but actionable. An example is portraying all diagnoses by the date they were added to the claim in bills. Such views can disclose subtleties about what is occurring in the treatment process and inform those managing the claim of ensuing problems.</span><br />
<span style="font-family: "arial"; font-size: large;"></span><br />
<span style="font-family: "arial"; font-size: large;"><strong>Early intervention</strong></span><br />
<span style="font-family: "arial"; font-size: large;">Identifying comorbidities and other troublesome conditions in claims using predictive analytics and continuous data monitoring leads to early intervention and best results. For additional perspectives on this topic, please see, "Analytics-informed Early Intervention Drives Best Outcomes". <a href="file:///C:/Users/Karen%20Wolfe/Documents/MedMetrics%20Blogs/Power-down%20WC%20Medical%20Costs%20by%20Identifying%20Comorbidities%20Early%20and%20Often.docx" name="_ftnref2" style="mso-footnote-id: ftn2;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="line-height: 107%;"><span style="color: #08398f; font-family: "arial" , "helvetica" , sans-serif; font-size: large;">[2]</span></span></span><!--[endif]--></span></span></a></span><br />
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<div style="margin: 0in 0in 0pt;">
<span style="font-family: "arial" , sans-serif; font-size: 10pt;">K<i>aren Wolfe is the founder and President of </i></span><a href="http://www.medmetrics.org/"><i><span style="color: #0563c1; font-family: "arial" , sans-serif; font-size: 10pt;">MedMetrics</span></i></a><i><span style="font-family: "arial" , sans-serif; font-size: 10pt;">®, LLC, a Workers’
Compensation, analytics-informed medical management and technical services
company. MedMetrics offers online apps and alerts that link analytics to
operations, thereby making them actionable and measureable. We don’t do medical
management. We make your medical management more powerful.
<a href="mailto:karenwolfe@medmetrics.org">karenwolfe@medmetrics.org</a></span></i>
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<a href="file:///C:/Users/Karen%20Wolfe/Documents/MedMetrics%20Blogs/Power-down%20WC%20Medical%20Costs%20by%20Identifying%20Comorbidities%20Early%20and%20Often.docx" name="_ftn1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="line-height: 107%;"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #08398f; font-size: x-small;">[1]</span></span></span><!--[endif]--></span></span></span></a><span style="line-height: 107%;"><span style="font-family: "arial"; font-size: x-small;"> Johnson, D. Experts Say Identify
Comorbidities Early to Control Workers’ Comp Claims Costs. Claims Journal.
09-14-2016. </span></span><a href="http://www.claimsjournal.com/news/national/2016/09/14/273487.htm?_lrsc=bc8326a7-6188-4d5c-a372-994cffa2ecd5"><span style="line-height: 107%;"><span style="color: #08398f; font-family: "arial"; font-size: x-small;">http://www.claimsjournal.com/news/national/2016/09/14/273487.htm?_lrsc=bc8326a7-6188-4d5c-a372-994cffa2ecd5</span></span></a><span style="line-height: 107%;"><o:p></o:p></span></div>
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<a href="file:///C:/Users/Karen%20Wolfe/Documents/MedMetrics%20Blogs/Power-down%20WC%20Medical%20Costs%20by%20Identifying%20Comorbidities%20Early%20and%20Often.docx" name="_ftn2" style="mso-footnote-id: ftn2;" title=""><span class="MsoFootnoteReference"><span style="font-size: 9pt;"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: #08398f; font-size: x-small;">[2]</span></span></span><!--[endif]--></span></span></span></a><span style="font-size: 9pt;"><span style="font-family: "arial"; font-size: x-small;"> Wolfe, K. Analytics-informed Early Intervention Drives
Best Outcomes. </span></span><a href="http://medmetrics.blogspot.com/2016/11/analytics-informed-early-intervention.html"><span style="font-size: 9pt;"><span style="color: #08398f; font-family: "arial"; font-size: x-small;">http://medmetrics.blogspot.com/2016/11/analytics-informed-early-intervention.html</span></span></a><span style="font-size: 9pt;"><o:p></o:p></span></div>
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Karen Wolfehttp://www.blogger.com/profile/01923783877091192483noreply@blogger.com0tag:blogger.com,1999:blog-406194502331574489.post-80574350297880253712016-11-08T10:31:00.001-08:002016-11-08T10:48:56.387-08:00Analytics-Informed Early Intervention Drives Best Outcomes<span style="font-family: "arial" , sans-serif; font-size: 12pt;">by Karen
Wolfe</span><br />
<span style="font-family: "arial" , sans-serif; font-size: 12pt;"></span><br />
<span style="font-family: "arial" , sans-serif; font-size: 12pt;"></span><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Early
medical management intervention in Workers’ Compensation drives better outcomes.
When a problem is discovered early, finding a positive solution is quicker, easier,
and more effective. Moreover, predictive analytics-informed early intervention
is even more powerful.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Past is prologue</span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"></span></b><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Even
though early medical management intervention is known to work, it is not always
pursued aggressively. To be most effective, knowing what to look for in open
and active claim data is key. </span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">The past
is a preface to the future. Analyzing historic data to identify the kinds of
conditions that have been costly to the organization reveals what to look for
going forward. Some conditions are generally known. Examples are comorbidities that
accompany injuries and certain problematic or severe injury or illness types. Yet,
other less obvious, but troublesome conditions and preemptive situations must
be teased out of the data using predictive analytics methodologies.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Predictive analytics</span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"></span></b><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Predictive
analytics is a methodology used to identify historic claim conditions that are
likely to be troublesome in future claims. Conditions in claims that have led
to high costs and poor outcomes in the past are isolated. Once the conditions
are pinpointed a system is designed to continually monitor the data going
forward and to notify adjusters and medical case managers when those conditions
occur.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Continuous data monitoring</span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"></span></b><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">A
practical method for uncovering problematic claims is to electronically monitor
the data to reveal dicey conditions as they occur. Technology is used to find
the claims that bear high risk conditions whenever they occur throughout the
course of the claim. All claims are monitored continuously, so nothing is
missed. Even subtle claim migration is exposed.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Intervention</span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"></span></b><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Data monitoring
for conditions discovered through predictive analytics is powerful. Yet, the
next step is also essential. Organizations that implement an analytic process
for identifying risky claims early stand to overlook the entire benefit unless
they also structure procedures for intervention. Importantly, the appropriate persons
must be notified immediately and they must carry out the organization’s recommended
procedures.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Claims
adjusters are often alerted first. However, when medical case managers are alerted
as well, the two can execute intervention procedures collaboratively. Claims adjusters may neglect to refer to medical case management as early
as they could. But when the automatic referral to medical case management is made
simultaneously by the system, that issue is eliminated.</span></span></span><br />
<br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Collateral opportunity</span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"></span></b><span style="font-family: "arial" , sans-serif; font-size: 12pt;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">When claims
adjusters receive an alert of adverse conditions developing in a claim, they
know reserves should be adjusted. Predictive analytics can also inform
adjusters of the probable ultimate medical reserve amount for that claim based
on history, thereby making reserving easy, timely and accurate.</span></span></span><br />
<span style="font-family: "arial" , sans-serif; font-size: 12pt;"></span><br />
<span style="font-family: "arial" , sans-serif; font-size: 12pt;"></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Measured success</span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"></span></b><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">A bonus advantage
of an early intervention process informed by predictive analytics is the ability
to objectively measure success. At claim closure, costs and other outcomes can be measured and
compared with those for similar claims in the past. The savings effects of early problem
identification and intervention by claims reps and medical case managers are
posted for constituents as objectively measured savings.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Conclusion</span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"></span></b><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Simply
stated, early intervention is more effective than later intervention. Damage
control is far more achievable. The problems have not yet morphed into
catastrophic or irreversible states. Predictive analytics-informed systems and data
monitoring can be established to automate tagging problem conditions in claims
as they occur. Those who will intervene early are alerted. Finally, reporting objective
measurements of success is the payoff.<o:p></o:p></span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">
</span><br />
<div style="margin: 0in 0in 0pt;">
<span style="font-family: "arial" , sans-serif;">K<i>aren
Wolfe is the founder and President of </i></span><a href="http://www.medmetrics.org/"><i><span style="color: #0563c1; font-family: "arial" , sans-serif;">MedMetrics</span></i></a><i><span style="font-family: "arial" , sans-serif;">®,
LLC, a Workers’ Compensation, analytics-informed medical management and
technical services company. MedMetrics offers online apps and alerts that link
analytics to operations, thereby making them actionable and measureable. We
don’t do medical management. We make your medical management stronger. karenwolfe@medmetrics.org</span></i><span style="font-family: "arial" , sans-serif;"><o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12pt;"><o:p><span style="font-family: "times new roman";"> </span></o:p></span></div>
Karen Wolfehttp://www.blogger.com/profile/01923783877091192483noreply@blogger.com0tag:blogger.com,1999:blog-406194502331574489.post-31879135167809574002016-10-04T09:19:00.002-07:002016-10-05T10:56:58.258-07:00How to Make Frontline Workers Smarter<span style="font-family: "arial" , sans-serif; font-size: 12pt;">by Karen Wolfe</span><br />
<span style="font-family: "arial" , sans-serif; font-size: 12pt;"></span><br />
<span style="font-family: "arial" , sans-serif; font-size: 12pt;"></span><span style="font-family: "arial" , sans-serif; mso-bidi-font-style: italic;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">Concern has been expressed in the Workers’ Comp
industry about its aging workforce. Workers, especially claims reps with years
of experience are retiring in greater numbers leaving a semi-vacuum in their place. This leads to
a pressing need for training and providing tools that will help workers make smart
decisions well before they earn seniority. Analytics is one of the tools that
can make workers smarter.</span></span><br />
<span style="font-family: Arial; font-size: large;"></span><br />
<span style="font-family: Arial; font-size: large;"><strong>Analytics</strong></span><br />
<span style="font-family: "arial" , sans-serif; mso-bidi-font-style: italic;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">Most people say they want analytics. Yet, many are
not sure what analytics is or what benefits will be gained. Some anticipate
operational disruption and fear the cost, neither of which is necessarily well-founded.
Whether it is because of lack of knowledge or fear of change, many still hold
back. To learn more about how analytics and how it can impact medical
management in Workers’ Comp, please read, “Making the Most of Analytics to
Improve Medical Outcomes”</span><a href="file:///C:/Users/Karen%20Wolfe/Documents/MedMetrics%20Blogs/How%20to%20Make%20Frontline%20Workers%20Smart.docx" name="_ftnref1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "arial" , sans-serif; mso-ansi-language: EN-US; mso-bidi-font-style: italic; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin;"><span style="color: #0563c1; font-family: "arial" , "helvetica" , sans-serif; font-size: large;">[1]</span></span></span><!--[endif]--></span></span></a><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"> </span></span><br />
<span style="font-family: "arial" , sans-serif; mso-bidi-font-style: italic;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span></span><br />
<span style="font-family: "arial" , sans-serif; mso-bidi-font-style: italic;"></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif; mso-bidi-font-style: italic;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Why analytics?<o:p></o:p></span></span></span></b><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">
<span style="font-family: "arial" , sans-serif; mso-bidi-font-style: italic;">The reason for implementing analytics of any
variety is to gain knowledge about the organization by analyzing its data. The
knowledge gained should be actionable knowledge, meaning it supports
intelligent action and decisions while enlightening the way forward.</span></span></span><br />
<span style="font-family: "arial" , sans-serif; mso-bidi-font-style: italic;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span></span><br />
<span style="font-family: "arial" , sans-serif; mso-bidi-font-style: italic;"></span><span style="font-family: "arial" , sans-serif; mso-bidi-font-style: italic;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">Learning more about the business provides
information for decision support which can be applied in an organization from long
term planning to transactional decision-making by frontline workers.
Transactional decision support at the operational level is where knowledge
gained from analytics makes workers smarter.</span></span><br />
<span style="font-family: "arial" , sans-serif; mso-bidi-font-style: italic;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span></span><br />
<span style="font-family: "arial" , sans-serif; mso-bidi-font-style: italic;"></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif; mso-bidi-font-style: italic;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Transactional decision support<o:p></o:p></span></span></span></b><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">
<span style="font-family: "arial" , sans-serif; mso-bidi-font-style: italic;">Analytics-informed transactional decision support is
linking knowledge gained through analytics with operations. Analytics will have
no impact on the organization, its clients, or its workers unless the
information is driven to, and acted upon at the operational level. Moreover, the
information must be presented to workers in a fashion that guides </span><span style="font-family: "arial" , sans-serif; mso-bidi-font-style: italic;">them to appropriate action.</span></span></span><br />
<span style="font-family: "arial" , sans-serif; mso-bidi-font-style: italic;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span></span><br />
<span style="font-family: "arial" , sans-serif; mso-bidi-font-style: italic;"></span><span style="font-family: "arial" , sans-serif; mso-bidi-font-style: italic;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">The way workers receive information determines how
the knowledge gained through analytics is acted upon. In other words, the system
designed to deliver appropriate knowledge to the right workers at the right
time is crucial. Information designed to generate action can be delivered at
the right time in the form of electronic alerts. But alerts must contain all
the information needed to take appropriate action, the correct action.</span></span><br />
<span style="font-family: "arial" , sans-serif; mso-bidi-font-style: italic;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span></span><br />
<span style="font-family: "arial" , sans-serif; mso-bidi-font-style: italic;"></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif; mso-bidi-font-style: italic;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">Smart information delivery</span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif; mso-bidi-font-style: italic;"></span></b><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><span style="font-family: "arial" , sans-serif; mso-bidi-font-style: italic;">For example, alerts transmitted to claims reps prompting
them to adjust medical reserves in a claim must contain all the information
necessary for adjusting reserves accurately. Claim background information as
well as the conditions found through claim data monitoring that generated the
alert should be portrayed for them. <i>Importantly, to enlighten claims reps
further, the alert should display the </i></span><i style="mso-bidi-font-style: normal;"><span style="font-family: "arial" , sans-serif;">probable
ultimate medical reserve amount for the claim based on predictive analytics.</span></i></span></span><br />
<i style="mso-bidi-font-style: normal;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span></span></i><br />
<i style="mso-bidi-font-style: normal;"><span style="font-family: "arial" , sans-serif;"></span></i><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">Similarly,
information should be delivered to others in the organization who would benefit
from the knowledge in managing the claim. The conditions that initiated the
alert to claims reps regarding the need for medical loss reserve adjustment are
often appropriate for nurse case management involvement as well. The system
designed for information delivery can automatically notify nurse case managers along
with claim reps, thereby coordinating initiatives leading to early claim
resolution.</span></span><br />
<br />
<span style="font-family: "arial"; font-size: large;"><strong>Consistent response</strong></span><br />
<span style="font-family: "arial"; font-size: large;"><span style="font-family: "arial" , sans-serif; mso-bidi-font-style: italic;">Analytics-informed transactional decision support transmitted
to the operational level accrues additional benefits. Not only are frontline
workers smarter, but responses are more timely and consistent leading to credible measures of savings.</span></span><br />
<span style="font-family: "arial"; font-size: large;"><span style="font-family: "arial" , sans-serif; font-size: 12pt;"><o:p></o:p></span><br />
<span style="font-family: "times new roman"; font-size: small;">
</span></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Measures of savings<o:p></o:p></span></span></span></b><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">
<span style="font-family: "arial" , sans-serif;">Continuing
the example of using predictive analytics to alert for medical loss
reserving, even more value can be gained. Objective medical savings can be
calculated at claim closure based on reserve projections and real-time
proactive claims handling by claims reps and coordinated medical intervention
by nurses. Early intervention by informed workers will lead to measurable
savings that can be communicated to clients and other constituents.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;"></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif; mso-bidi-font-style: italic;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Smarter workers<o:p></o:p></span></span></span></b><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">
<span style="font-family: "arial" , sans-serif; mso-bidi-font-style: italic;">Frontline workers can be made smarter and more
efficient through technology. Driving information gained from predictive analytics
to the transaction level makes workers more accurate and efficient. Even minimally
experienced workers given the right information at the right time will make
accurate and timely decisions. Moreover, experienced workers will elevate their
accuracy and efficiency, thereby saving time and money for the organization
while improving claim outcomes.</span></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">
</span><br />
<div style="margin: 0in 0in 0pt;">
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">K<i>aren
Wolfe is the founder and President of </i></span></span></span><a href="http://www.medmetrics.org/"><i><span style="color: #0563c1; font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">MedMetrics</span></span></i></a><i><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">®,
LLC, a Workers’ Compensation, analytics-informed medical management and
technical services company. MedMetrics offers online apps and alerts that link
analytics to operations, thereby making them actionable and measureable. <a href="mailto:karenwolfe@medmetrics.org">karenwolfe@medmetrics.org</a></span></span></i><!--[if !supportFootnotes]--><br />
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<a href="file:///C:/Users/Karen%20Wolfe/Documents/MedMetrics%20Blogs/How%20to%20Make%20Frontline%20Workers%20Smart.docx" name="_ftn1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="font-family: "arial" , sans-serif; font-size: 9pt;"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "arial" , sans-serif; font-size: 9pt;"><span style="color: #0563c1;">[1]</span></span></span><!--[endif]--></span></span></span></a><span style="font-family: "arial" , sans-serif; font-size: 9pt;"> <span class="A5"><span style="color: windowtext; font-family: "arial" , sans-serif; mso-ansi-font-size: 9.0pt; mso-bidi-font-size: 9.0pt;">Making the Most of Analytics to Improve Medical Outcomes</span></span><span class="A5"><span style="color: #454546; font-family: "arial" , sans-serif; mso-ansi-font-size: 9.0pt; mso-bidi-font-size: 9.0pt;">. WellComp Managed Care Services.
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<a href="https://www.wellcomp.com/images/emailmkt/MakingtheMostAnalytics.pdf"><span style="font-family: "arial" , sans-serif; font-size: 9pt;"><span style="color: #0563c1;">https://www.wellcomp.com/images/emailmkt/MakingtheMostAnalytics.pdf</span></span></a><span style="font-family: "arial" , sans-serif; font-size: 9pt;"><o:p></o:p></span></div>
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Karen Wolfehttp://www.blogger.com/profile/01923783877091192483noreply@blogger.com0tag:blogger.com,1999:blog-406194502331574489.post-12874745382843975612016-09-07T10:29:00.000-07:002016-09-07T10:39:22.339-07:00How to Develop Analytics-Informed Operational Solutions<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">by Karen Wolfe<o:p></o:p></span></span><br />
<br />
<span style="font-size: large;"><span style="font-family: "arial" , "helvetica" , sans-serif;">A recent article published by Safety National summarizes a panel discussion from WCI’s 2016 Workers’ Compensation Educational Conference. The panel’s message reiterated that Workers’ Compensation is a data-driven industry and now massive data is available that can be used to improve experience and outcomes<span style="line-height: 107%;">.<a href="file:///C:/Users/Karen%20Wolfe/Documents/MedMetrics%20Blogs/Using%20Data%20to%20Drive%20Operational%20Solutions.docx" name="_ftnref1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: blue;">[1]</span></span></span><!--[endif]--></span></span></a></span></span></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Data
as driver</span></span></b><br />
<b style="mso-bidi-font-weight: normal;"></b><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Certainly the Workers’ Comp industry has
generated loads of data and it will provide operational solutions going forward.
Everyone seems to agree, data will drive improved performance and outcomes. In
fact many believe big data will bring significant change to the way
organizations work. But few are saying exactly how to make that happen.</span></span><br />
<br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Actionable
data</span></span></b><br />
<b style="mso-bidi-font-weight: normal;"></b><span style="font-family: "arial" , "helvetica" , sans-serif; font-size: large;">Much is said about data and what it will
do, but little is said about how to make data actionable. The article states, “A
large benefit of this data is that we have a better opportunity to get great
benchmarks.</span><a href="file:///C:/Users/Karen%20Wolfe/Documents/MedMetrics%20Blogs/Using%20Data%20to%20Drive%20Operational%20Solutions.docx" name="_ftnref2" style="mso-footnote-id: ftn2;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "arial" , sans-serif; line-height: 107%;"><span style="color: blue; font-family: "arial" , "helvetica" , sans-serif; font-size: large;">[2]</span></span></span><!--[endif]--></span></span></a><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">”
Yes, but even when benchmarks are identified, what will they do? How will
benchmarks impact operations? Benchmarks by themselves cannot change process or
outcomes. Data alone will never deliver operational solutions. It’s all about
how the data is regrouped and repurposed, then how the new information is
delivered to those who will actually affect the change.</span></span><br />
<br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Plan
design</span></span></b><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Years ago, a bridge teacher said repeatedly,
“A bad plan is better than no plan at all.” The same applies to developing
actionable data and operational solutions. The first and most important initiative
is to develop an overall design or plan. What data is available and what information
is needed? What results are needed? Who will receive the information and what
will be done with it? How will the information be acknowledged and what
accountability will be implemented? The plan should be comprehensive and
detailed, applying considerable resources.</span></span><br />
<br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Identify
and Collect</span></span></b><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">The plan should identify the data needed
and where it can be found. What data will likely inform the desired results? Collect,
organize, and integrate the data according to the plan. As a part of this
process, anticipate the need for data cleansing. Incorrect or incomplete data
will not lead to the desired result and unfortunately, much of the data in the
Workers’ Comp industry is wanting in this regard.</span></span><br />
<br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Data
quality</span></span></b><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">One
of the unfortunate facts in the Workers’ Comp industry is that its data, while
abundant, is widely inaccurate and incomplete. Such data will not lead to
solutions, but to frustration, delay, and often, project termination. Know in
advance the data will need cleansing and strengthening. Include this function
and the necessary resources to fortify and enrich the data in the plan design.</span></span><br />
<br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Execute</span></span></b><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Execute the plan by integrating,
organizing, and analyzing the data. Derive the desired information from the
data, including benchmarks and other noteworthy facts about claims, processes,
and outcomes. There is no limit to the possibilities, and adequate time and
resources must be applied to this phase. So prioritize.</span></span><br />
<br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Halfway
there</span></span></b><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Don’t stop now. This is only the halfway
point. Now operations must be informed so that solutions are realized.</span></span><br />
<div align="center" class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><i style="mso-bidi-font-style: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Develop the
mechanisms that will automatically deliver the </span></span></i></b><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><b style="mso-bidi-font-weight: normal;"><i style="mso-bidi-font-style: normal;">right
information to the </i></b></span></span></div>
<div align="center" class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt; text-align: center;">
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><b style="mso-bidi-font-weight: normal;"><i style="mso-bidi-font-style: normal;">right persons at the right time.</i></b></span></span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt; text-align: left;">
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Moving the newly-found information
quickly and easily to those doing the work is the only way to impact operations,
processes, and outcomes.</span></span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt; text-align: left;">
</div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt; text-align: left;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Current
information</span></span></b></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt; text-align: left;">
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">When the information reaches the
appropriate persons, it should be as current as possible. Delayed or dated
information may be inaccurate and need validating before acting upon it. Worse,
if those receiving the information do not trust its validity, they will not act
on it at all, thereby diminishing the entire project.</span></span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt; text-align: left;">
</div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt; text-align: left;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Easy
does it</span></span></b></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt; text-align: left;">
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Those who receive the information should
find it easy to receive and to act upon. This is how the work of those in the
trenches is elevated and improved, thereby fostering operational solutions and
improved outcomes. Moreover, collateral information supporting accurate
decision-making should be portrayed along with the analytics-derived
information.</span></span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt; text-align: left;">
</div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt; text-align: left;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Accountability</span></span></b></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt; text-align: left;">
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Management’s job is to make sure the
operational goals of the project are achieved and they stay in place. One way to
incorporate accountability is to create a programmatic audit trail. Generate an
electronic record that details what information was sent, to whom it was sent,
and regarding what. At any point, management can spot-check the process.</span></span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt; text-align: left;">
</div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt; text-align: left;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Measuring
success</span></span></b></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt; text-align: left;">
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">As with any major project, success
must be monitored and measured. Corrections and improvements can be
implemented. The easiest way to measure success is to compare performance
before and after project implementation. Carve out elements of process and
outcomes and measure the difference before and after implementing
analytics-informed solutions.</span></span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt; text-align: left;">
</div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt; text-align: left;">
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Analytics-Informed operational solutions
are powerful. Implementing them appropriately will lead to efficiency,
accuracy, profitability, and significantly improved outcomes, but only if the
planning, execution, and commitment is considerable.</span></span></div>
<br />
<div style="margin: 0in 0in 0pt;">
<span style="font-family: "arial" , sans-serif;">K<span style="mso-bidi-font-style: italic;">aren Wolfe is the founder and President of </span></span><a href="http://www.medmetrics.org/"><span style="color: #0563c1; font-family: "arial" , sans-serif; mso-bidi-font-style: italic;">MedMetrics</span></a><span style="font-family: "arial" , sans-serif; mso-bidi-font-style: italic;">®, LLC, a
Workers’ Compensation, analytics-Informed medical management and technical
services company. MedMetrics analyzes the data and offers online products that
link analytics to operations, thereby making them actionable and measureable. <a href="mailto:karenwolfe@medmetrics.org">karenwolfe@medmetrics.org</a></span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0in 0in 0pt;">
<span style="font-size: 12pt;"><o:p> </o:p></span></div>
<div style="mso-element: footnote-list;">
<hr align="left" size="1" width="33%" />
<!--[endif]-->
<br />
<div id="ftn1" style="mso-element: footnote;">
<div class="MsoNormal" style="margin: 0in 0in 8pt;">
<a href="file:///C:/Users/Karen%20Wolfe/Documents/MedMetrics%20Blogs/Using%20Data%20to%20Drive%20Operational%20Solutions.docx" name="_ftn1" style="mso-footnote-id: ftn1;" title=""><span class="MsoFootnoteReference"><span style="font-size: 10pt; line-height: 107%;"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "arial" , sans-serif; font-size: 10pt; line-height: 107%;"><span style="color: blue;">[1]</span></span></span><!--[endif]--></span></span></span></a><span style="font-family: "arial";"><span style="font-size: 10pt; line-height: 107%;"> </span><span style="font-size: 10pt; line-height: 107%; mso-bidi-font-weight: bold; mso-fareast-font-family: "Times New Roman"; mso-font-kerning: 18.0pt;">Using Data to Drive Operational Solutions.
Safety National. </span><span style="font-size: 10pt; line-height: 107%; mso-fareast-font-family: "Times New Roman";">08/24/2016. </span></span><a href="http://www.workerscompensation.com/compnewsnetwork/workers-comp-blogwire/24460-using-data-to-drive-operational-solutions.html"><span style="font-size: 10pt; line-height: 107%;"><span style="color: blue; font-family: "arial";">http://www.workerscompensation.com/compnewsnetwork/workers-comp-blogwire/24460-using-data-to-drive-operational-solutions.html</span></span></a><span style="font-size: 10pt; line-height: 107%;"><o:p></o:p></span></div>
</div>
<div id="ftn2" style="mso-element: footnote;">
<div class="MsoFootnoteText" style="margin: 0in 0in 0pt;">
<a href="file:///C:/Users/Karen%20Wolfe/Documents/MedMetrics%20Blogs/Using%20Data%20to%20Drive%20Operational%20Solutions.docx" name="_ftn2" style="mso-footnote-id: ftn2;" title=""><span class="MsoFootnoteReference"><span style="mso-special-character: footnote;"><!--[if !supportFootnotes]--><span class="MsoFootnoteReference"><span style="font-family: "arial" , sans-serif; font-size: 10pt; line-height: 107%;"><span style="color: blue;">[2]</span></span></span><!--[endif]--></span></span></a><span style="font-size: x-small;"><span style="font-family: "arial";">
Ibid.<o:p></o:p></span></span></div>
</div>
</div>
Karen Wolfehttp://www.blogger.com/profile/01923783877091192483noreply@blogger.com0tag:blogger.com,1999:blog-406194502331574489.post-56550203190175401932016-07-08T10:26:00.001-07:002016-07-08T10:26:13.674-07:00The Secret Power of the NPI
<span style="font-family: "Arial",sans-serif; font-size: 12pt;">by Karen
Wolfe</span><br />
<span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;"></span></span></span><br />
<span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">This is a
David and Goliath story. It’s about how the seemingly insignificant NPI code can
fight medical fraud and positively impact effective Workers’ Comp medical
management. Many in the industry consider the NPI irrelevant. Yet it is a
powerful factor in medical management and medical fraud detection.</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">The NPI</span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial",sans-serif;"></span></b><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">The NPI
is the National Provider Identifier assigned by CMS (Centers for Medicare and
Medicaid) to individual medical providers and organizations that deliver
medical services. It is required on bills for Medicare and Medicaid. Individual
medical providers and medical groups must include their NPI on all bills
submitted. </span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">If the
NPI is required for Medicare and Medicaid reimbursement, it follows probably
all medical doctors have a NPI number from CMS that uniquely identifies them.
The problem is that many Workers’ Compensation payers do not ask for the NPI,
do not require it, and even when the NPI is available, do not record it or
transfer it to the next level. </span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">State requirement</span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial",sans-serif;"></span></b><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Some, but
not all states require the NPI on Workers’ Comp bills. However, even if it is
added to the bill, it often goes no further.</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Why bother?</span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial",sans-serif;"></span></b><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">The value
of the NPI is that it uniquely identifies individual medical doctors. It carves
out individual treating physicians in groups, organizations and facilities.
Without the NPI associated with individuals, all those in a group are lumped
together under the organization’s NPI or, worse, the entity’s Tax ID. This
matters. The assumption is all members of the group practice exactly the same. But
they do not.</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Distinguish individuals</span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial",sans-serif;"></span></b><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">The
ability to parse individuals from groups in the data is essential to fair performance
analysis. Individual differences evidenced in the data can be distinguished,
even when associated with a group with individual NPI’s. This is essential to
creating quality preferred provider networks and directories. It is also
indispensable for leveraging the data to create a teaching platform for
improving provider performance in Workers’ Compensation.</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Behavior change</span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial",sans-serif;"></span></b><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Physicians
should be given the opportunity to see themselves portrayed in graphic reports
comparing their performance to others like them. By nature, they are high
achievers and they want to show well. The graphic presentations are targets or
guides for improvement. </span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Simply paying
attention to a treating doctor in this objective manner will result in behavior
change! <span style="mso-spacerun: yes;"> </span>Using the comparative data is
invaluable, however, success depends on accurately identifying individuals in
the data using the individual NPI.</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Specialties</span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial",sans-serif;"></span></b><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Another
valuable use of the NPI is to assign medical specialties to individuals. Professional
specialties can be obtained electronically from CMS databases using the NPI. Specialty
is yet another data element missing in much of the bill review and claim system
data. If the NPI number is available, specialties can be derived. </span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Specialties
are important so that treating doctors are grouped with other doctors who are similarly
prepared and licensed. The argument from doctors that they only treat the more
difficult cases is nullified when they are compared only to others in their
specialty. The best example is pain management specialists who really do treat
the more difficult cases. Their performance should always be compared to other
pain specialists.</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Fraud by NPI</span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial",sans-serif;"></span></b><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Unfortunately,
there are those who twist the positive aspects of the NPI for fraudulent
purposes. Close examination of the data reveals less reputable medical doctors
and other providers obtain multiple NPI numbers, using them in different
locations or situations to deliberately obfuscate the data.</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">When multiple
NPI numbers are fraudulently used, the door is open to undetectable duplicate
billing. Systems cannot recognize overall performance for the individual because
their performance is fragmented across multiple NPI’s. In order to accurately analyze
performance for an individual, all treatment incidences should be combined for
one practitioner, thereby creating a critical mass of data for that individual.
</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;"></span></span></span><br />
<span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">M</span></span></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">uch ado</span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial",sans-serif;"></span></b><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">While
some will think the focus on NPI is much ado about nothing, it is not. Individual
NPI numbers on all medical bills is essential. Payers should insist on it. In
fact, reimbursement should be withheld until the correct information is
included on the bill as is done in Medicare. </span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Impact on medical management</span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial",sans-serif;"></span></b><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Treating
doctors not only drive direct medical costs, but also indemnity costs, return
to work, and disability ratings at the end of the claim. They can also
influence legal involvement. Consequently, finding the best doctors and
avoiding the bad ones is crucial. </span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">The way
to determine who should be included in quality medical provider networks is to
analyze past performance based on the data. The only way to accurately analyze
performance is to identify individual treating doctors in the data and evaluate
their performance across multiple claims based on the relevant performance
factors. Correct NPI numbers included on medical bills are essential.</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">What to do</span></span></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial",sans-serif;"></span></b><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">Workers’
Compensation payers must require correct individual NPI numbers on all medical
bills. This is not an outrageous demand and does not add to costs. However, it does
require attention to the matter. The benefits are too great to miss this
simple, yet powerful opportunity.</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"></span><br />
<span style="font-family: "Arial",sans-serif;"></span><span style="font-family: "Arial",sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">The
simple little NPI is a powerful element in Workers’ Compensation medical
management. It is the David that can effectively and affordably fight the
medical fraud Goliath.</span></span></span><br />
<span style="font-family: "Arial",sans-serif;"><i></i></span><br />
<span style="font-family: "Arial",sans-serif;"><i>Karen
Wolfe is the founder and President of </i></span><a href="http://www.medmetrics.org/"><i><span style="color: #0563c1; font-family: "Arial",sans-serif;">MedMetrics</span></i></a><i><span style="font-family: "Arial",sans-serif;">®,
LLC, a Workers’ Compensation, analytics-Informed medical management and
technical services company. MedMetrics offers online apps that link analytics
to operations, thereby making them actionable and measureable.
karenwolfe@medmetrics.org</span></i><span style="font-family: "Arial",sans-serif;"><o:p></o:p></span><br />
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Karen Wolfehttp://www.blogger.com/profile/01923783877091192483noreply@blogger.com0tag:blogger.com,1999:blog-406194502331574489.post-80003738737721595702016-06-23T12:27:00.003-07:002016-06-23T12:38:55.666-07:00Make Your Data a Work-in-Process Power Tool<span style="font-family: "arial" , sans-serif;">By
Karen Wolfe</span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Heard
recently, “Our organization has lots of analytics, but we really don’t really know
what to do with them.” This is a common dilemma. Analytics (data analysis) are
abundant, they are presented in annual reports and published in colorful
graphics. Too often the effort ends there. Nice information, but how does it
change operational flow, claim outcomes and profitability?</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-size: large;"></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Obviously,
the basic ingredient for analytics is data. After that comes skill, ingenuity,
and creativity. Business intelligence and knowledge are severely limited
without data. Fortunately, the last thirty years have been primarily devoted to
data gathering.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;">Data evolution</span></b></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"></span></b></span></span><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Over
the past thirty years or more, all industries have evolved through several
phases in data collection and management. Main frame and mini-computers
produced data and with the inception of the PC in the 80’s, data gathering became
the business of everyone. DOS systems were clumsy and there were significant
restrictions to screen size and data volume.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Recall
the Y2K debacle caused by limiting the year to two characters instead of four.
The two digit year was made necessary in early computing because of restricted
capacity.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Happily
for the data gathering effort, progress in technology has been rapid. Advancement
was enhanced first by local and wide area networks, then by the Internet along
with ever more powerful hardware and lower costs. Data gathering has been
overwhelmingly successful.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;">Big data</span></b></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"></span></b></span></span><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Now
we have truckloads of data, often referred to as Big Data. In fact, a new
industry has developed around understanding and managing huge data volumes.
Once Big Data is corralled, analytic possibilities are endless. </span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"></span></span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">The
Workers’ Compensation industry has also collected enormous volumes of data. Now,
much is being done in the industry to actualize the analytics to produce
knowledge that support reductions in costs and improved outcomes.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;">Imbed analytic
intelligence</span></b></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"></span></b></span></span><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">The
best way to apply analytics in Workers’ Compensation is to create ways to
translate and deliver intelligence to the operational front lines, to those who
make critical decisions daily. Knowledge derived from analytics cannot change
processes or outcomes unless it is imbedded into the work of adjusters,
medical case managers, and other key personnel. These professionals make decisions
that affect the course of claims and they need electronic knowledge tools to
assist them.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Consulting
graphics for guidance is cumbersome, interpretation is uneven or unreliable,
and the results cannot be verified. Therefore, intelligence must be made easily
accessible and easy to interpret and apply. Front line decision-makers need
online tools designed to support decisions and direct actions.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;">Electronic monitoring</span></b></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"></span></b></span></span><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">To
effectively imbed analytic intelligence into operations, all claims data must
be continuously monitored electronically. Data in claims must be monitored
continuously so the system can identify claims that contain conditions
cautioned by the analytics. The interpreted information is then linked to
operations.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><i style="mso-bidi-font-style: normal;"><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">By electronically monitoring all claims
for high risk events and conditions informed by analytics, high risk and migrating claims
cannot slip through the cracks.</span></span></span></i><br />
<i style="mso-bidi-font-style: normal;"><span style="font-family: "arial" , sans-serif;"></span></i><br />
<i style="mso-bidi-font-style: normal;"><span style="font-family: "arial" , sans-serif;"></span></i><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Personnel
can be alerted of all claims with risky conditions identified through
analytics. Additionally, the analytic delivery system should automatically
document itself.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;">Self-documenting</span></b></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"></span></b></span></span><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">The
system that is developed to deliver analytic knowledge to operations should
automatically self-document. That is, it should keep its own audit trail to record
to whom the intelligence alert was sent, when, and why.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">Without
self-documentation, the analytic delivery system lacks authenticity. Those who
receive the information cannot be held accountable for whether or how they
acted on it. When the system automatically self-documents, those who have
received the information can be commended for, or held accountable for their
part. Management is able to review current status at any time.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;">Self-verifying</span></b></span></span><br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;"><b style="mso-bidi-font-weight: normal;"><span style="font-family: "arial" , sans-serif;"></span></b></span></span><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">A
system that is self-documenting can also self-verify, meaning results of
delivering analytics to operations can be measured. Claim conditions and costs
can be measured. Moreover, further analyses can be executed to measure what
analytic intelligence is most useful, in what form, and importantly, what
action responses generate best results.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-size: large;">The
analytics-informed knowledge delivery system monitors all claims data,
identifies claims that contain risk elements, and creates knowledge tools for
front-line workers. The data becomes a work-in-process information and decision-support
tool while analytics are linked directly to outcomes and savings are
objectively measured.</span></span></span><br />
<span style="font-family: "arial" , sans-serif;"></span><br />
<span style="font-family: "arial" , sans-serif;"></span><span style="font-family: "arial" , sans-serif;">K<i>aren
Wolfe is the founder and President of </i></span><a href="http://www.medmetrics.org/"><i><span style="color: #0563c1; font-family: "arial" , sans-serif;">MedMetrics</span></i></a><i><span style="font-family: "arial" , sans-serif;">®,
LLC, a Workers’ Compensation, analytics-Informed medical management and
technical services company. MedMetrics offers online apps that link analytics
to operations, thereby making them actionable and measureable.
karenwolfe@medmetrics.org</span></i><span style="font-family: "arial" , sans-serif;"><o:p></o:p></span><br />
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Karen Wolfehttp://www.blogger.com/profile/01923783877091192483noreply@blogger.com0