by Karen Wolfe
We believe listening to your data is the way to successfully manage claims and medical costs in Workers’ Compensation. When you listen to your data you get timely and accurate information, information that tells you what’s happening and suggests what to do. When you listen to your data, outcomes improve.
For instance, listen to your data to direct injured workers to the best treating doctors. The data will tell you who they are. Listen to the data to understand how severe the injury is so you know the best type and amount resources to apply.Listen to your data to tell you when claims are not progressing.
Listen to your data continually to know how your injured workers are progressing toward return to work and to remove obstacles in their path. Listen to your cumulative data to understand what is happening in and to your organization.
We also believe we can help you listen. We collect data from your various sources, integrate it, and analyze it for you. This is not something you can do in your head or on your own. Attempting to do so would be overwhelming and lead nowhere.
We also update your data continually so when the information is returned to you, it is fresh and accurate, not outdated and unreliable.
When we finish collecting, integrating, updating, and analyzing your data, we give it back to you in forms you can easily understand and act upon. For example, we monitor claims continually and when we notice something that you should know, we send an electronic alert. The alert is sent to the right person at the right time and with the right amount of information for action. Intervening early always leads to better results and lower costs.
Besides alerts, we also give you back information in the form of easy look-ups, searches, and reports. We give you pre-defined queries that allow you to further analyze your data and to drill down for even more intelligence.